ARJUN RAJEEV
Belfast
Summary
I am actively pursuing a career opportunity in an organization to apply my practical knowledge, expertise, and experience in financial service and risk management aiming to make a valuable contribution to the organization's growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Motor & Property Claims Handler
RSA Insurance Ireland
12.2023 - Current
- Process and manage motor and property claims from the first notification to settlement
- Investigate the claim circumstance by reviewing the supporting documents like claim form, witness statements, examining the video footage, interviewing the stakeholders
- Ensure that the policyholders and third-party are clearly informed about the status of the claim
- Negotiate settlements with the third-party representatives in line with the terms and conditions of the policy (ex- credit hire, storage, PAV). This may also involve working with our panel of solicitors where liability is in dispute, litigation case
- Coordinate with motor engineer, loss adjustor, claims investigator to ensure accurate damage assessments
- Maintain the claim records and documents in accordance with the insurance regulation
- Reduced the turnaround time for the actionable items from ten days to five days for my team
- Efficiently managed the motor claim outlays by capturing the third-party details promptly, thereby keeping it within the insurer control
Relationship Manager- Multinational Client Executive
Marsh McLennan
05.2019 - 08.2022
- Manage client expectations with regard to agreed service parameters and deliver new business to the firm
- Retain clients' existing line of insurance business and uncover cross- selling opportunities
- Coordinating between our global counterpart and the insurers for structuring the insurance solutions for the global clients
- Claims assistance- Liaising with insurers and surveyors in carrying out the loss inspection and speedy claim settlement
- Making clients aware about the new market developments
- Performing quarterly/monthly claims review and undertaking benchmarking analysis (Peer to peer review/ Market) to identify the gaps in the client's insurance policies
- Organizing value added activities (Webinar, General health check-up, Risk inspection) for the clients
- Placement- Negotiating with various insurers to obtain the best terms and coverages for the client at a competitive premium
- Lines of Insurance business handled are Property, Marine, Casualty, Motor, Health, Life
- Contribute to the communications team's efforts by spearheading the release of quarterly newsletters, administering annual surveys, and crafting market update articles for our Global counterpart
Education
Master of Science - Accounting & Finance
Queens University Belfast
Belfast, United Kingdom12-2023
MBA - Insurance and Risk Management
Institute of Insurance And Risk Management
Hyderabad, India04-2019
Bachelor of Commerce (Hons) -
Christ University
Bangalore, India01.2017
A Levels - Economics (A1), Business studies (A1), Accountancy (A1)
Bhavans Adarsha Vidyalaya
Ernakulam, India05.2014
Skills
- Team worker
- Customer relationship management
- Administration and operations
- Business Development
- Negotiation
- Problem-solving
- Presentation
- Policy Interpretation
- Claims review
- Accuracy and precision
- Insurance regulations
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, Online survey tools, Video editing software, CRM Software, and Internal revenue Billing software.
Certification
- Received the Future ready award from Queens University Belfast in recognition of the extracurricular experience I have gained during my period of study.
- Completed the certification on Customer Service Foundations conducted by LinkedIn, 06/23
- Successfully completed training on financial forecasting with Analytics Essential Training, 06/23
- Received Pat on the Back award in recognition of my performance, Marsh India Q3-2020, Marsh India Q4-2021
- Received cash prize from Insurance Institute of India (III) for securing high marks in Risk Management exam conducted by the Institute, 10/20
- Certified with Fellow (FIII)- General Insurance (Insurance Institute of India), Mumbai.
Languages
Malayalam
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Tamil
Advanced
C1
Timeline
Commercial Motor & Property Claims Handler
RSA Insurance Ireland
12.2023 - Current
Relationship Manager- Multinational Client Executive
Marsh McLennan
05.2019 - 08.2022
- Received the Future ready award from Queens University Belfast in recognition of the extracurricular experience I have gained during my period of study.
- Completed the certification on Customer Service Foundations conducted by LinkedIn, 06/23
- Successfully completed training on financial forecasting with Analytics Essential Training, 06/23
- Received Pat on the Back award in recognition of my performance, Marsh India Q3-2020, Marsh India Q4-2021
- Received cash prize from Insurance Institute of India (III) for securing high marks in Risk Management exam conducted by the Institute, 10/20
- Certified with Fellow (FIII)- General Insurance (Insurance Institute of India), Mumbai.
Master of Science - Accounting & Finance
Queens University Belfast
MBA - Insurance and Risk Management
Institute of Insurance And Risk Management
Bachelor of Commerce (Hons) -
Christ University
A Levels - Economics (A1), Business studies (A1), Accountancy (A1)
Bhavans Adarsha Vidyalaya
Similar Profiles
VIJAYLAXMI SindagiVIJAYLAXMI Sindagi
INSURANCE UNDERWRITER FOR MOTOR at Liva Insurance Formaley Kow As RSA INSURANCEINSURANCE UNDERWRITER FOR MOTOR at Liva Insurance Formaley Kow As RSA INSURANCE
Simon ScottSimon Scott
E-Commerce executive at RSA InsuranceE-Commerce executive at RSA Insurance
URMILA TANDUKARURMILA TANDUKAR
Customer Service Representative at Everyday Insurance (Car/ Home/ RSA)Customer Service Representative at Everyday Insurance (Car/ Home/ RSA)