Arek Zurawinski
Loose Village, Maidstone,Kent
Summary
Dedicated professional with a strong focus on customer service and relations, adept at tactful complaint handling and maintaining composure under pressure. Demonstrates exceptional interpersonal communication and social perceptiveness, ensuring effective customer engagement. Proactively takes initiative to enhance customer experiences, leveraging a calm demeanour to resolve issues efficiently. Committed to fostering positive client interactions and continuously improving service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Bartender
The Brenchley
Maidstone, Kent
02.2025 - Current
- Managed stock levels efficiently, preventing shortage during peak hours.
- Provided excellent service to customers, resulting in repeat business.
- Resolved customer complaints promptly to maintain good relationships.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Demonstrated knowledge of drink recipes for improved customer experience.
- Collaborated with team members to provide seamless service during busy periods.
Trustee
Kent Student Union
Canterbury, Kent
01.2025 - Current
- actively engaged in reviewing the Unions finances and business practices
- oversaw interviewing of candidates for the University of Kent Vice Chancellor
- discussed issues presented by students at board meetings
- oversaw approval of an external trustee
- actively reach out to students and societies to discuss their issues and represent them at the union
Seasonal sales assistant
Dunelm Mill
Maidstone, Kent
09.2024 - 02.2025
- Assisted customers in locating products and arranged online orders for out-of-stock items.
- Facilitated click and collect processes by sourcing required items efficiently.
- Supported customers at till points with refunds and purchase queries.
- Aided stock replenishment during peak trading hours to ensure product availability.
member of General election campaigning team
Office of the Right Honourable Helen Grant MP
Maidstone, Kent
05.2024 - 07.2024
- Canvassed Maidstone and Malling constituency to gather voting intention data.
- Engaged with incumbent MP on campaigning strategies, including effective use of short films.
- Represented young voices of Maidstone at a meeting with Conservative party Chairman Richard Holden.
- Attended campaign fundraisers such as a breakfast with Michael Gove.
Candidate for Maidstone Borough Councillor
Conservative Party
Maidstone, Kent
04.2024 - 05.2024
- Engaged with residents to address critical issues, including fly tipping.
- Developed a comprehensive election strategy and coordinated campaign sessions.
- Acquired knowledge of campaigning regulations, including spending limits.
Host
Nando's
Maidstone, Kent
04.2023 - 12.2023
- Welcomed guests into the restaurant, fostering a positive atmosphere.
- Ensured satisfaction with food and overall dining experience.
- Addressed customer complaints promptly, seeking effective solutions to enhance experiences.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Handled table reservations for smoother dining experiences.
- Maintained cleanliness of dining area, enhancing the overall ambiance.
Sales assistant
P&R Italian Shop
Maidstone , Kent
08.2022 - 02.2023
- Acquired in-depth knowledge of Italian products to assist customers effectively.
- Maintained awareness of current sales promotions to facilitate informed purchasing decisions.
- Enhanced customer service by addressing queries and complaints efficiently.
- Managed high-pressure situations calmly, ensuring seamless store operations during peak hours.
- Provided outstanding after-sales service to promote customer loyalty.
Education
GCSEs - English literature
Cornwallis academy
Maidstone, KentGCSEs - English language
Cornwallis Academy
Maidstone, KentGCSEs - English spoken language
Cornwallis Academy
Maidstone, KentGCSEs - Higher Mathematics
Cornwallis Academy
Maidstone, KentGCSEs - Physics
Cornwallis Academy
Maidstone, KentGCSEs - Chemistry
Cornwallis Academy
Maidstone, KentGCSEs - Biology
Cornwallis Academy
Maidstone, KentGCSEs - History
Cornwallis Academy
Maidstone, KentGCSEs - Fine Art
Cornwallis Academy
Maidstone, KentGCSEs - Drama
Cornwallis Academy
Maidstone, KentA-Levels - Extended Project Qualification
Oakwood Park Grammar school
Maidstone, KentA-Levels - Fine Art
Oakwood Park Grammar School
Maidstone, KentA-Levels - Government and Politics
Oakwood Park Grammar School
Maidstone, KentA-Levels - Psychology
Oakwood Park Grammar School
Maidstone, KentBachelor of Arts - Politics and International Relations
University of Kent
Canterbury 09.2024 -
Skills
- Tactful complaint handling
- Calm demeanour
- Composure under pressure
- Customer engagement
- Social perceptiveness
- Initiative taking
- Customer relations
- Customer Service
- Interpersonal communication
Affiliations
- reading both fiction and non fiction with a current interest in political literature
- painting and drawing
- politics
- nature
Certification
Partook in the Lessons from Auschwitz project and is now an Ambassador to the Holocaust Educational Trust. Received the Bronze Duke of Edinburgh Award
Languages
English
Native
Polish
Advanced
Timeline
Bartender
The Brenchley
02.2025 - Current
Trustee
Kent Student Union
01.2025 - Current
Seasonal sales assistant
Dunelm Mill
09.2024 - 02.2025
Bachelor of Arts - Politics and International Relations
University of Kent
09.2024 -
member of General election campaigning team
Office of the Right Honourable Helen Grant MP
05.2024 - 07.2024
Candidate for Maidstone Borough Councillor
Conservative Party
04.2024 - 05.2024
Host
Nando's
04.2023 - 12.2023
Sales assistant
P&R Italian Shop
08.2022 - 02.2023
GCSEs - English literature
Cornwallis academy
GCSEs - English language
Cornwallis Academy
GCSEs - English spoken language
Cornwallis Academy
GCSEs - Higher Mathematics
Cornwallis Academy
GCSEs - Physics
Cornwallis Academy
GCSEs - Chemistry
Cornwallis Academy
GCSEs - Biology
Cornwallis Academy
GCSEs - History
Cornwallis Academy
GCSEs - Fine Art
Cornwallis Academy
GCSEs - Drama
Cornwallis Academy
A-Levels - Extended Project Qualification
Oakwood Park Grammar school
A-Levels - Fine Art
Oakwood Park Grammar School
A-Levels - Government and Politics
Oakwood Park Grammar School
A-Levels - Psychology
Oakwood Park Grammar School
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