Summary
Overview
Work history
Education
Skills
Timeline
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Archie Chiswell

Eastleigh,Hampshire

Summary

Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn and advance professionally.


I Became an energetic Supervisor after 2 years working at the arcade and was successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

3
3
years of professional experience

Work history

Customer service representative

Highscore Arcades
Southampton, Hampshire
06.2023 - Current
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.

Supervisor

Highscore Arcades
Southampton, Hampshire
04.2023 - Current
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

Team member

Highscore Arcades
Southampton, Hampshire
05.2021 - 04.2023
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Consistently went above and beyond job requirements, regularly exceeding targets and expectations.
  • Warmly greeted customers and proactively reduced wait times.

Team member

Hollister Co.
Southampton, Hampshire
11.2021 - 04.2022
  • Operated POS system to process cash and card payments with precision.
  • Oversaw training of junior sales staff, providing ongoing mentoring to ensure positive team performances.
  • Explained product benefits maximising customer engagement while driving sales.

Education

Bachelor of Arts - Film Production

Solent University
Southampton
09/2023 -

A-Levels - Mathematics, Biology, Chemistry

Barton Peveril Sixth Form College
Eastleigh
09/2021 - 06/2023

GCSEs -

Thornden School
Eastleigh
09/2016 - 06/2021

Skills

  • Sales negotiating
  • Outstanding customer service
  • POS systems expert
  • Stock management
  • Professional demeanour
  • Creative problem solving

Timeline

Customer service representative

Highscore Arcades
06.2023 - Current

Supervisor

Highscore Arcades
04.2023 - Current

Team member

Hollister Co.
11.2021 - 04.2022

Team member

Highscore Arcades
05.2021 - 04.2023

Bachelor of Arts - Film Production

Solent University
09/2023 -

A-Levels - Mathematics, Biology, Chemistry

Barton Peveril Sixth Form College
09/2021 - 06/2023

GCSEs -

Thornden School
09/2016 - 06/2021

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Archie Chiswell