Archie Barber
Southampton,Hampshire
Summary
Dedicated professional with experience in customer service, adept at tactfully handling difficult customers and ensuring satisfaction. Demonstrates mastery in maintaining social environments, drink serving techniques, and food hygiene control, maintaining high standards of professionalism and etiquette. Skilled in payment processing accuracy and cash handling, contributing to efficient operations. Committed to leveraging skills in a dynamic environment while pursuing opportunities for growth within the hospitality sector.
Overview
4
4
years of professional experience
Work history
Front of house team member
The King and Queen
Southampton, Hampshire
02.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organisation of front of house.
- Demonstrated thorough knowledge of service offerings to provide informed recommendations to guests.
- Managed cash register operations including processing payments and handling cash transactions efficiently.
- Balanced the needs of multiple clients whilst maintaining top-quality customer service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
Kitchen porter
The king and Queen
Southampton, Hampshire
05.2022 - Current
- Maintained kitchen areas to ensure a hygienic and safe working environment.
- Assisted chefs with food preparation tasks to support efficient kitchen operations and efficient meal preperation.
- Organised kitchen inventory and supplies to optimise workflow and reduce waste.
- Prepared client facing and internal workspaces at end of shifts to ensure effective day-to-day transition.
Skills
- Tactfulness with difficult customers
- Cleaning duties mastery
- Drink serving techniques
- Professionalism and etiquette
- Payments processing accuracy
- Cash handling
- Payment Processing
- Food hygiene control
- Customer Service
Affiliations
- Playing Rugby at an academy and county level. I excel working as part of a team and and demonstrating leadership as team captain.
Intresting Facts
- I have played for three premiership rugby academies, which has strengthened my teamwork, discipline, and resilience.
- Growing up by the sea, I’ve spent my whole life learning to sail swim, ski and lots of other sports, giving me a strong sense of adventure and confidence in new environments.
- I genuinely enjoy meeting and interacting with new people, and I naturally build positive rapport in group settings.
- I have a very strong work ethic and consistently commit myself to completing every task to the highest possible standard.
Timeline
Front of house team member
The King and Queen
02.2023 - Current
Kitchen porter
The king and Queen
05.2022 - Current