Aqsa Kalsoom
Aberdeen
Summary
Experienced with a strong background in customer services and sales techniques. Demonstrate reliability, effective time management, and adaptability to different customers. Committed to using my skills to enhance customer satisfaction and drive sales growth.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Sales assistant
Pound world
Aberdeen
07.2013 - 10.2018
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Office administrative assistant
No letting go london
Aberdeen, Aberdeen City
11.2014 - 11.2016
- Provided comprehensive administrative support during company events, meetings and high-pressure periods.
- Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
- Resolved customer queries promptly for improved client satisfaction.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Sales assistant
SPAR
Aberdeen, Aberdeen City
02.2010 - 08.2012
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Sales assistant
Evening express
Aberdeen, Aberdeen City
03.2008 - 01.2010
- Delivered outstanding customer care with proactive sales and listening skills.
- Processed payments swiftly for improved customer experience.
- Improved customer service by efficiently handling queries and complaints.
Education
Bachelor of Arts - English and social work
University of punjab
Lahore 05/2009 -
A-Levels - English, sociology, social work
Janjuaa college
Lalamusa 05/2006 -
Skills
- Complaint management
- Reliable and time management
- Sales techniques
- POS Systems
- Adaptability to different customers
- Bilingual or multilingual
- Confident communicator
Languages
Urdu
Fluent
Punjabi
Fluent
English
Fluent
Certification
Elementary food hygiene certificate
Timeline
Office administrative assistant
No letting go london
11.2014 - 11.2016
Sales assistant
Pound world
07.2013 - 10.2018
Sales assistant
SPAR
02.2010 - 08.2012
Sales assistant
Evening express
03.2008 - 01.2010
Bachelor of Arts - English and social work
University of punjab
05/2009 -
A-Levels - English, sociology, social work
Janjuaa college
05/2006 -
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