Aoife Power
London
Summary
Dynamic professional with a strong foundation in initiative, team building, and professional customer service. Adept at verbal communication, ensuring effective interactions and fostering positive relationships. Committed to leveraging skills to drive organisational success and enhance customer satisfaction. Brings 4 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
8
8
years of professional experience
Work History
Customer service assistant
Waitrose & Partners
London
01.2024 - Current
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Assisted customers with product inquiries for enhanced shopping experience.
Bar Staff
HAP Solutions
London
07.2022 - 08.2023
- Performing duties with due regard to applicable standards, policies and regulatory guidelines to promote a safe working environment
Waitress
Scott Anderson
Canterbury
07.2021 - 06.2023
- Providing a friendly and efficient service to customers in a professional manner: greeting guests, delivering food and drink and staying attentive to the needs of guests
Dog Sitter
Rover
Canterbury
06.2021 - 06.2023
- Contributing to client retention by consistently providing outstanding customer service to both owners and their pets thus establishing a loyal client portfolio
- Communicating professionally with pet owners via phone, email and text
- Accountable for the safety and wellbeing of client's pets
- Having strong interpersonal and communication skills, being empathetic to pets whilst demonstrating a high degree of patience and care
Call Centre Representative
Sitel
05.2021 - 09.2021
- Company Overview: UK
- Utilised specialised tracking systems and software to maintain real-time information on individuals' movements and contacts
- Handled sensitive and confidential information with the utmost professionalism and discretion
- Communicated effectively with individuals and healthcare professionals to provide guidance and information about isolation and testing
- Participated in training sessions to stay updated on NHS guidelines and track and trace procedures
- UK
Customer Service Assistant
Barclays Bank
London
07.2018 - 08.2018
- Company Overview: London
- Dealt with customer queries and concerns, both face-to-face and over the phone in a professional manner
- Collaborated as part of the customer service team to ensure a quality service was provided to customers
- London
Finance Department Intern
Transport for London
London
06.2017 - 07.2017
- Company Overview: London
- Interpreted and analysed key financial data in respect of the cash flow of fares and expenses in London Underground Limited (LUL)
- Learnt to manage my time efficiently to meet deadlines whilst under pressure
- London
Education
MSc - Financial Economics (Postgraduate)
University of Kent
Canterbury 09/2022 - 09/2022
BSc - Economics (Undergraduate)
University of Kent
Canterbury 09/2019 - 06/2022
A Levels - Economics, Geography, Mathematics
Ursuline High School
09/2017 - 06/2019
GCSEs -
Ursuline High School
9 2015/2016 - 6 2017/2017
Skills
- Initiative
- Team building
- Professional customer service
- Verbal communication
Timeline
Customer service assistant
Waitrose & Partners
01.2024 - Current
Bar Staff
HAP Solutions
07.2022 - 08.2023
Waitress
Scott Anderson
07.2021 - 06.2023
Dog Sitter
Rover
06.2021 - 06.2023
Call Centre Representative
Sitel
05.2021 - 09.2021
Customer Service Assistant
Barclays Bank
07.2018 - 08.2018
Finance Department Intern
Transport for London
06.2017 - 07.2017
MSc - Financial Economics (Postgraduate)
University of Kent
09/2022 - 09/2022
BSc - Economics (Undergraduate)
University of Kent
09/2019 - 06/2022
A Levels - Economics, Geography, Mathematics
Ursuline High School
09/2017 - 06/2019
GCSEs -
Ursuline High School
9 2015/2016 - 6 2017/2017
Similar Profiles
Oyinkansola FaniyiOyinkansola Faniyi
Sales assistant at Waitrose & PartnersSales assistant at Waitrose & Partners
Julie DunmowJulie Dunmow
Delivery driver Store assistant at Waitrose & PartnersDelivery driver Store assistant at Waitrose & Partners
Rebecca DymottRebecca Dymott
Warehouse operative at Waitrose & Partners & GXOWarehouse operative at Waitrose & Partners & GXO
Molly DrakeMolly Drake
Supermarket Assistant at Waitrose & PartnersSupermarket Assistant at Waitrose & Partners
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club