ADIL HUSSAIN
Nelson,,Lancashire
Summary
I am a dynamic professional with a strong focus on customer satisfaction and a result-oriented approach. I demonstrate exceptional ability to handle objections and manage time efficiently, ensuring optimal outcomes in all tasks. Committed to leveraging skills to drive success and exceed expectations in future roles.
Overview
5
5
years of professional experience
Work history
Sales Representative
Hertz UK LTD
Manchester
2023.08 - 2024.11
- Sales role which consisted of selling ancillary products such as collision and theft insurance/waivers, breakdown service, tyre and glass protection, personal insurance. Contacting and arranging vehicle exchanges with other branches if customers had a breakdown. Booking vehicle in for services, MOT, repairs with dealerships, test centres, repair centres. Providing customers with assistance through my high level of knowledge of cars and their features. Helping corporate customers understand the charges such as the rental charges, corporate rates, refundable deposits.
DWP Call Handler
Teleperformance UK
Nelson
2023.03 - 2023.08
DWP Call Handler
Teleperformance UK
Nelson
2021.03 - 2021.10
- Dealing with claimant queries and Job-Centre issues. Worked effectively, calmly and proactively under pressure, especially during time-critical situations. Dealing with claimants payment issues, requesting advance payments, dealing with identity issues, late payment issues and liaising with the council to help the claimant. Dealing with landlords with missing rental payments. This job really helped me build character as most calls were unpleasant due to claimants being in vulnerable circumstances.
Service Assistant
Screwfix
Nelson
2019.07 - 2021.01
- Dealing with complaints, refunds, new orders and enquiries. Gained confidence dealing with customers in intense situations. Providing excellent face to face customer service through in-depth product knowledge. I was making sure customers complaints are dealt with in branch. Assisting with the end of day till count.
Education
GCSEs -
St John Fisher and Thomas More RC High School
Colne, Lancashire 09/2012 - 04/2017
NVQ Level 3 - Business Studies
Nelson and Colne College
Nelson, Lancashire 09/2017 - 05/2020
Diploma of Higher Education - Business and Marketing
Manchester Metropolitan University
Manchester, England 09/2020 - 04/2022
Skills
- Result-Oriented approach
- Customer satisfaction focus
- Ability to handle objections
- Time management efficiency
Timeline
Sales Representative
Hertz UK LTD
2023.08 - 2024.11
DWP Call Handler
Teleperformance UK
2023.03 - 2023.08
DWP Call Handler
Teleperformance UK
2021.03 - 2021.10
Service Assistant
Screwfix
2019.07 - 2021.01
GCSEs -
St John Fisher and Thomas More RC High School
09/2012 - 04/2017
NVQ Level 3 - Business Studies
Nelson and Colne College
09/2017 - 05/2020
Diploma of Higher Education - Business and Marketing
Manchester Metropolitan University
09/2020 - 04/2022