MICHAEL YIADOM BOAKYE
LEICESTER,Leicestershire
Summary
Dynamic and results-oriented professional with a strong foundation in IT skills, including Microsoft Word, PowerPoint, and Excel. Demonstrates expertise in customer service, data handling, and logistics management while adhering to quality control and health and safety procedures. Proficient in direct marketing, sales reporting, and business intelligence tools with a keen ability to analyse data for profit and loss insights. Known for excellent interpersonal communication skills, active listening, and building client trust. Committed to delivering exceptional customer service through effective problem-solving and teamwork. Currently studying business analytics online to help improve organisational performance. As a highly educated graduate in Business management, confidence is my superpower as it is very essential when undertaking administrative and programme management tasks as well as complex data with excellent organisation. Very motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Sales representative
JBF inc
Leicester, Leicestershire
11.2025 - Current
- Developed strong relationships with clients through regular communication and follow-ups.
- Conducted product presentations to showcase features and benefits to potential customers.
- Collaborated with team members to strategise and implement effective sales techniques.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Participated in team-building activities, promoting a harmonious work environment.
- Optimised sales presentations using persuasive communication techniques.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Identified potential leads, resulting in improved sales performance.
- Maintained quality assurance standards for all products and services.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Improved new business using targeted door-to-door selling.
- Enhanced new business acquisition through strategic networking and lead generation.
- Processed customer payments and set up direct debits for long-term service contracts.
Warehouse operative
Samworth Brothers- Walkers Charnwood Bakery
Leicester, Leicestershire
09.2025 - Current
- Collaborated with team members to streamline workflows and enhance productivity.
- Maintained cleanliness and organisation of work areas to meet hygiene standards.
- Reported equipment malfunctions to management for timely repairs and maintenance.
- Sorted materials into appropriate areas for easy access and organisation.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Managed disposal of waste materials, maintained clean working environment.
- Assisted team members in loading large items safely onto delivery trucks.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Reduced damages with careful handling and storage of fragile items.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Maintained safety regulations by enforcing strict adherence to company policies.
Sales Assistant in the Express in Rugby
Tesco Warehouse
Rugby, Warwickshire
12.2019 - 01.2021
- Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
- Managed stock levels by organising merchandise displays and ensuring shelves were fully stocked.
- Collaborated with team members to maintain cleanliness and organisation of sales floor and storage areas.
- Processed transactions accurately at checkout, ensuring efficient service and customer satisfaction.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Monitored trends in consumer behaviour with keen attention to detail.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers with product selection for optimal satisfaction.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Collaborated with sales managers to meet target quotas.
Gatehouse Operative- Booking in Trailers and Warehouse Operative
Hermes
Rugby, Warwickshire
10.2017 - 05.2020
- Coordinated scheduling of trailer bookings to optimise loading efficiency.
- Ensured compliance with safety regulations during loading and unloading processes.
- Managed communication between drivers and warehouse staff to facilitate smooth operations.
- Assisted in training new team members on operational procedures and safety protocols.
- Oversaw inventory management for trailers to maintain accurate stock levels.
- Implemented improvements to streamline booking processes and reduce delays.
- Maintained accurate records of trailer movements and booking confirmations.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with logistics teams to enhance overall transportation efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
Bachelors of Arts (Honours) - Business Management
De Montfort University
Leicester 09.2020 - 06.2024
BTEC Level 3 National Extended Diploma - Business
Rugby College Group
Rugby, Warwickshire 09.2018 - 06.2020
GCSE Level 2 pathway - GCSE rewrite
Rugby College
Rugby, Warwickshire 09.2017 - 05.2018
GCSE -
Avon Valley School
Rugby 02.2016 - 07.2017
Skills
- Excellent interpersonal and communication skills
- Expertise in IT skills such as Microsoft word, PowerPoint, charts, data collection, Email, keyboard skills etc
- Stock management and manual handling
- Problem solving and reliability
- Team work and time management
- Microsoft Excel proficiency
- Direct marketing proficiency
- Result-Oriented approach
- Presentation excellence
- Active listening and attention to detail
- Data analysis competence
- Building client trust
- Ability to handle objections
- Excellent customer Service
- Data entry and record keeping
- Adheres to quality control and health and safety procedures
- Business intelligence tools
- Supply chain management
LANGUAGES
Italiano (Verbal but not very fluent)
Intermediate
Twi - Most popular Ghanaian language (Written and Verbal)
Native
English
Fluent
Affiliations
- Playing football, going to the gym, spending valuable time with friends and family, love travelling, like to read lot, listens to the news, love celebrating birthdays
Accomplishments
In College, I was awarded the best work experience which I used my job role at Hermes for. I was awarded this when studying BTEC Level 3 National Diploma in Business.
I was also rewarded with a £500 gift card at Hermes for successfully booking in more than 200 trailers in and out of the warehouse in a single day.
Timeline
Sales representative
JBF inc
11.2025 - Current
Warehouse operative
Samworth Brothers- Walkers Charnwood Bakery
09.2025 - Current
Bachelors of Arts (Honours) - Business Management
De Montfort University
09.2020 - 06.2024
Sales Assistant in the Express in Rugby
Tesco Warehouse
12.2019 - 01.2021
BTEC Level 3 National Extended Diploma - Business
Rugby College Group
09.2018 - 06.2020
Gatehouse Operative- Booking in Trailers and Warehouse Operative
Hermes
10.2017 - 05.2020
GCSE Level 2 pathway - GCSE rewrite
Rugby College
09.2017 - 05.2018
GCSE -
Avon Valley School
02.2016 - 07.2017