ANTONIO CASTRO
Attleborough,NORFOLK - BRECKLAND
Summary
- Trustworthy travel advisor with 5 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines for costumers and business
- Adaptable dreams server with extensive experience providing first-class results on Meets job/costumers demands through diligent work-ethic and dedication to quality and high standards of costumer satisfaction .
- Dedicated travel advisor with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve GOALS.
- FAST PACE LEARNER
- EXCELLENT TEAM WORK PERCEPTION
- EXCELLENT ORIENTATION for resolution of tasks given and achievement of any goals settled by senior management team.
- Customer-focused professional knowledgeable about travel destinations, industry trends and best practices for managing trips. Articulate communicator skilled at answering questions and resolving anxiety whilst exciting clients for trips.
- Focused and energetic Travel Agent successful at troubleshooting and handling customer support issues to secure positive outcomes. Multilingual and well-travelled with exceptional active listening and problem-solving skills. Experienced driving sales within dynamic, fast-paced agency.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Quality Auditor
Banham poultry
attleborough, Norfolk
09.2020 - Current
- ENSURE that the best GMP procedures ARE ACHIEVED AND maintained at all times
- ATP SWABS
- MICROBIAL SAMPLES / AND SWAPS
- TEMPERATURES RECORDS AND CHECKS
- Amplified productivity by monitoring team activities and identifying areas for improvement.
- Utilised measuring equipment, testing kits and computer software in analysing product samples for impurities, contamination or defects.
- Led investigations into quality-related issues, determining defects' root causes and implementing preventive measures to eradicate identified problems.
- Observed operations to verify workflows and processes complied with safety regulations.
- Improved product durability, reliability and quality by conducting thorough quality assessments and recommending changes.
- Prepared and submitted reports to supervisors on product malfunctions and corrective actions.
- Conducted thorough quality assessments to determine if products met company's high-quality standards.
- Closely observed operations to ensure workflows and processes complied with safety regulations.
- NON CONFORMANCES CHECKS AND RECORDS
- HACCP CHECKS AND ASSESSMENTS
- support of internal auditing identifying any improvements needed or hazards that might arise before they happen preventing and promoting the best health and safety practice on site at all times
- Executed quality tests on company products to determine improvements or flaws.
- Completed accurate product measurements products using rulers, gauges and micrometres.
- Marked items with grade and acceptance or rejection status.
- Notified supervisors of production problems and assisted with remediation.
- Sorted and segregated products to prepare for different levels of testing.
- Inspected facility equipment and machinery to determine proper functionality.
- Utilised handtrucks or lift truck OR EPT to transport inspected and tested products to designated location.
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Designed and executed preventive and operational quality control methods on products and resources to avoid defects and recalls.
- Rejected or discarded products, materials and equipment not meeting specifications.
- Studied products to identify irregularities, blemishes and production errors.
- Produced findings reports to assist senior leadership with improving operations.
- Recorded findings from inspections to determine quantities of defects and maintain accurate documentation.
- Inspected output samples, checking for faults and quality using appropriate methods.
- Outlined standardised procedures for company inspections and process reviews.
- Ensured products met manufacturing specifications by measuring dimensions and testing functionality.
- Carried out comprehensive product inspections, assessing end results with detailed blueprints to deliver quality outcomes.
- Assessed completed batch records, evaluating successes and highlighting areas requiring quality improvements.
- Implemented targeted risk mitigation strategies to enhance and maintain exceptional service levels.
- Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
- Issued and controlled relevant product documentation, establishing clarity and precision throughout.
- Monitored compliance with relevant safety laws and established quality standards, identifying and correcting deviations.
- Managed thorough compliance checks, supporting manufacturing teams in delivering safe, compliant goods.
Despatch Operative
Banham Poultry
attleborough, Norfolk
08.2018 - 09.2020
- forklift driver
- order picker
- loading bay
- all around op supporting where needed
- Used Reach forklifts to safely retrieve, transport and deposit heavy pallets.
- Operated internal systems effectively to create and scan pick sheets from customer orders.
- Kept warehouse areas clear, clean and tidy, reducing risk and maximising hygiene standards.
- Consistently met fast-paced picking and packing targets for optimised department productivity.
- Operated mechanical handling equipment including various forklift trucks and pallet trucks safely and responsibly.
- Worked with meticulous attention to detail to ensure accurate processing and despatch of high-value orders.
- Kept customers informed by verifying item availability, shipment date and current order status.
Production Line Manager
Banham poultry ltd
09.2018 - 02.2019
- Utilised excellent mechanical knowledge of machines and tools to improve design, repair and maintenance processes.
- Inspected equipment and systems to identify issues and report problems for repair.
- Completed logs and job reports for service calls at end of shift to preserve accurate information.
- Set up and operated production equipment safely to meet current good manufacturing practices and SOPs.
- Used bolts, screws and speed clips to assemble parts based on job requirements.
- Set up equipment to test and verify functionality and performance.
- Consistently followed all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Communicated product and machine failure details to address and resolve root causes.
Line Manager
Bernard Matthews
holton, Norfolk
09.2016 - 08.2018
- rollertrucker /forklift supervision
- Conducted regular inspections and maintenance of chilling equipment to confirm proper function.
- Followed safety procedures and regulations to keep working place safe for self and others.
- Supervised work of apprentices to confirm compliance with set standards.
- Set up and operated production equipment safely to meet current good manufacturing practices and SOPs.
- Delegated team tasks and organised workflows to prioritise critical jobs and meet stringent deadlines.
- Trained and coached junior team members to maximise knowledge and competencies and increase performance.
- Scheduled staff shifts to deliver optimal coverage and meet challenging daily objectives.
- Inspected equipment and systems to identify issues and report problems for repair.
- Consistently followed all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Completed logs and job reports for service calls at end of shift to preserve accurate information.
- Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
Line Operative
Bernard Matthews
Halesworth - Holton, Norfolk
10.2014 - 09.2016
- Completed logs and job reports for service calls at end of shift to preserve accurate information.
- Consistently followed all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Worked effectively and efficiently from complex, detailed manufacturing documentation and direct instructions.
- Communicated product and machine failure details to address and resolve root causes.
- Trained and coached junior team members to maximise knowledge and competencies and increase performance.
- Set up and operated production equipment safely to meet current good manufacturing practices and SOPs.
- Prepared operational reports to update supervisors with devolopments.
Sales team Manager
INTERPASS GROUP - CIF, SA
LISBON, PORTUGAL
11.2009 - 01.2014
- Created and implemented monthly KPI targets, driving team motivation and morale to achieve them.
- Created high-performing, innovative advertising campaigns for maximum client satisfaction and enhanced future business.
- Monitored sales leads and conversions, motivating and incentivising teams to continue increased business.
- Recruited and trained high-achieving sales teams, aiding company success against profit goals.
- Demonstrated outstanding networking and marketing skills to build positive company reputation and enhance client appeal.
- Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales.
- Worked with other managers and partners to provide coaching and technical support to agents and reach goals.
- Participated in weekly production meetings to tackle stock shortage issues and other challenges.
- Oversaw training and development programmes to guarantee team growth.
- DIRECT MARKETING APPROACH
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Executed successful marketing events, open houses and display shows for products.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
Education
FREQUENCY - MARKETING
ESCOLA TECNICA E PROFISSIONAL DE COMERCIO
LISBON2000
Skills
- TACCP AND VACCP LEVEL2
- FOOD SAFETY LEVEL 1,2,3
- HACCP LEVEL 3
- CMI LEVEL3 MANAGEMENT AND LEADERSHIP ( ON GOING )
- INTERNAL AUDIT PRICIPALS AND CONCEPTS
- INTERNAL AUDIT LEVEL 2 INTRODUCTION OF INTERNAL AUDITING AND MANAGEMENT TRAINING
- Six Sigma Methodologies
- FIRST AIDER ( REFRESH NEEDED SINCE 21 JAN 2024)
- Operation Monitoring
- Analytical-thinking
- Product quality assessing
- Process control
- Risk Assessment
- Effective communicator
- Root Cause Analysis
- Compliance understanding
- Technical support
- Data collection and analysis
- Audit programs
- Process Improvement
- Team development
- Quality assurance processes
- Staff training
Additional Information
- Military Service : PORTUGUESE NAVY SPECIAL FORCES 19 JAN 2000 TO 21 0CT 2001 Status : accomplished /reserve
Languages
Portuguese ( NATIVE)
First Language
English
Proficient
C2
French
Proficient
C2
Dutch
Intermediate
B1
Spanish
Proficient
C2
Italian
Intermediate
B1
Polish
Elementary
A2
Afrikaans
Elementary
A2
Certification
- FOOD SAFETY LEVEL 1,2,3 CERTIFIED
- INTERNAL AUDIT PRINCIPALS AND CONCEPTS CERTIFIED
- INTERNAL AUDITING AND MANAGEMENT TRAINING LEVEL2 CERTIFIED
- HACCP LEVEL 3 CERTIFIED
- HACCP 2 CERTIFIED
- TACCP & VACCP LEVEL 2 CERTIFIED
- SIX SIGMA INTRODUCTION METHODOLOGY CERTIFIED
- CMI LEVEL 3 - MANAGEMENT AND LEADERSHIP ( CERTIFICATE ON GOING )
- English Diploma - A2 level
- GCSE ENGLISH PREPARATION TRAINING - CERTIFIED
- Recommendation Letter certified
Timeline
Quality Auditor
Banham poultry
09.2020 - Current
Production Line Manager
Banham poultry ltd
09.2018 - 02.2019
Despatch Operative
Banham Poultry
08.2018 - 09.2020
Line Manager
Bernard Matthews
09.2016 - 08.2018
Line Operative
Bernard Matthews
10.2014 - 09.2016
Sales team Manager
INTERPASS GROUP - CIF, SA
11.2009 - 01.2014
FREQUENCY - MARKETING
ESCOLA TECNICA E PROFISSIONAL DE COMERCIO