Antonia Georgieva
Cardiff,Vale of Glamorgan
Summary
Dynamic and passionate beauty consultant with a natural talent for creating meaningful connections with clients. Currently working as a Clinique Consultant at Boots Cardiff, where I consistently surpass sales goals, deliver outstanding service, and support surrounding counters with energy and dedication. Known for combining product expertise with warmth and creativity, I make each consultation feel personal and memorable — the kind of experience that keeps clients coming back. With over six years in beauty retail and customer care, I bring proven performance, loyalty, and a genuine love for helping people feel their most confident, while continuing to grow and develop within the beauty industry.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Customer Consultant
Clinique
Cardiff, Wales
10.2024 - Current
- Consistently achieved and exceeded personal sales targets (over 90% success rate) while contributing to overall counter performance.
- Frequently trusted to manage the counter independently, maintaining high service standards and achieving £3,000 in sales in a single day.
- Built strong, lasting client relationships through personalised consultations, often resulting in high-value transactions (£200–£600+).
- Recognised with incentives and contract extensions for outstanding performance, reliability, and contribution to the team.
- Actively supported surrounding counters showing adaptability, collaboration, and commitment to overall store success.
- Played a key role in product launches and promotional events, engaging clients with enthusiasm and ensuring every initiative ran smoothly.
- Thrived in fast-paced retail environments, delivering excellent customer care under pressure while maintaining a positive and professional approach.
- Valued for a combination of strong sales results, exceptional customer service, and a genuine passion for creating meaningful client experiences.
Team leader
The Body Shop
Cardiff, Vale of Glamorgan
02.2020 - 10.2024
- Oversee and manage team of 10+ customer consultants, ensuring they meet individual and collective performance targets.
- Monitor team performance through KPIs and sales metrics. Provide regular feedback, conduct performance reviews, and implement action plans to improve productivity and meet sales goals.
- Developed and executed tailored sales strategies during promotions, boosting seasonal sales by 25%.
- Deep knowledge of skincare and beauty products allowed to train staff effectively, resulting in 20% improvement in upselling and customer engagement.
- Managing stock levels and collaborating with visual merchandising team to ensure store displays aligned with promotional efforts, leading to 10% boost in impulse purchases.
- Store makeup expert for three consecutive years. Appling makeup on clients for personal, business, or performance needs, increasing makeup sales by 10%.
- Consistently maintaining high customer service standards, handling escalated customer queries, managing complaints, and resolving issues efficiently to maintain high satisfaction and loyalty.
- Handling store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Implementing measures to boost productivity, reduce waste, and cut costs.
- Interview and recruit staff with required skills and background.
- Type, edit, and proofread documents to support clerical tasks.
Sales assistant
Lush Cosmetics
Cardiff, Vale of Glamorgan
08.2019 - 12.2019
- Provided sit-down consultations and created unique routines by actively listening to customers' needs and concerns, delivering memorable and sensory-rich shopping experiences.
- Trained and skilled in hand and arm massages.
- Developed in-depth knowledge of Lush's handmade, cruelty-free products and ingredients, ensuring customers understood ethical and environmental benefits of each product.
- Collaborated with team to maintain visually appealing and well-organized product displays that aligned with Lush's vibrant brand identity.
- Operated cash registers with accuracy and processed cash and card transactions.
Babysitter
Private family
Cardiff, Vale of Glamorgan
08.2019 - 10.2019
- Created and maintained welcoming, safe, and tidy space to promote children's development.
- Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
- Transported children to and from school in line with set schedule.
- Engaged children in stimulating learning-based activities and games.
Education
Bachelor of Arts - Philosophy
Cardiff University (Prifysgol Caerdydd)
Cardiff, CRF 09.2020 - 02.2024
Diploma of successfully finished High School -
St.St.Kiril And Metodii High School
09.2013 - 07.2018
Skills
- Outstanding Customer Service
- Leadership & Team Management
- Product Knowledge & Training
- Stock Management & Visual Merchandising
- Problem Solving & Conflict Resolution
- Communication & Organisation
Languages
English
Bulgarian
Timeline
Customer Consultant
Clinique
10.2024 - Current
Bachelor of Arts - Philosophy
Cardiff University (Prifysgol Caerdydd)
09.2020 - 02.2024
Team leader
The Body Shop
02.2020 - 10.2024
Sales assistant
Lush Cosmetics
08.2019 - 12.2019
Babysitter
Private family
08.2019 - 10.2019
Diploma of successfully finished High School -
St.St.Kiril And Metodii High School
09.2013 - 07.2018