Dynamic and passionate beauty consultant with a natural talent for creating meaningful connections with clients. Currently working as a Clinique Consultant at Boots Cardiff, where I consistently surpass sales goals, deliver outstanding service, and support surrounding counters with energy and dedication. Known for combining product expertise with warmth and creativity, I make each consultation feel personal and memorable — the kind of experience that keeps clients coming back. With over six years in beauty retail and customer care, I bring proven performance, loyalty, and a genuine love for helping people feel their most confident, while continuing to grow and develop within the beauty industry.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Customer Consultant
Clinique
Cardiff, Wales
10.2024 - Current
Consistently achieved and exceeded personal sales targets (over 90% success rate) while contributing to overall counter performance.
Frequently trusted to manage the counter independently, maintaining high service standards and achieving £3,000 in sales in a single day.
Built strong, lasting client relationships through personalised consultations, often resulting in high-value transactions (£200–£600+).
Recognised with incentives and contract extensions for outstanding performance, reliability, and contribution to the team.
Actively supported surrounding counters showing adaptability, collaboration, and commitment to overall store success.
Played a key role in product launches and promotional events, engaging clients with enthusiasm and ensuring every initiative ran smoothly.
Thrived in fast-paced retail environments, delivering excellent customer care under pressure while maintaining a positive and professional approach.
Valued for a combination of strong sales results, exceptional customer service, and a genuine passion for creating meaningful client experiences.
Team leader
The Body Shop
Cardiff, Vale of Glamorgan
02.2020 - 10.2024
Oversee and manage team of 10+ customer consultants, ensuring they meet individual and collective performance targets.
Monitor team performance through KPIs and sales metrics. Provide regular feedback, conduct performance reviews, and implement action plans to improve productivity and meet sales goals.
Developed and executed tailored sales strategies during promotions, boosting seasonal sales by 25%.
Deep knowledge of skincare and beauty products allowed to train staff effectively, resulting in 20% improvement in upselling and customer engagement.
Managing stock levels and collaborating with visual merchandising team to ensure store displays aligned with promotional efforts, leading to 10% boost in impulse purchases.
Store makeup expert for three consecutive years. Appling makeup on clients for personal, business, or performance needs, increasing makeup sales by 10%.
Consistently maintaining high customer service standards, handling escalated customer queries, managing complaints, and resolving issues efficiently to maintain high satisfaction and loyalty.
Handling store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Implementing measures to boost productivity, reduce waste, and cut costs.
Interview and recruit staff with required skills and background.
Type, edit, and proofread documents to support clerical tasks.
Sales assistant
Lush Cosmetics
Cardiff, Vale of Glamorgan
08.2019 - 12.2019
Provided sit-down consultations and created unique routines by actively listening to customers' needs and concerns, delivering memorable and sensory-rich shopping experiences.
Trained and skilled in hand and arm massages.
Developed in-depth knowledge of Lush's handmade, cruelty-free products and ingredients, ensuring customers understood ethical and environmental benefits of each product.
Collaborated with team to maintain visually appealing and well-organized product displays that aligned with Lush's vibrant brand identity.
Operated cash registers with accuracy and processed cash and card transactions.
Babysitter
Private family
Cardiff, Vale of Glamorgan
08.2019 - 10.2019
Created and maintained welcoming, safe, and tidy space to promote children's development.
Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
Transported children to and from school in line with set schedule.
Engaged children in stimulating learning-based activities and games.