Badr Badane

Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Obtained feedback from customers to improve service experience.
• Assisted customers with varying questions using product knowledge and service expertise.
• Listened actively to offer accurate information and best solution to their needs.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Processed inbound customer calls, providing information on service or product upgrades
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Adhered strictly to policies and procedures for continued company compliance.
• Followed scripts when answering common customer questions.
• Maintained excellent client satisfaction by providing in-depth support.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Processed high-value payments with meticulous accuracy.
• Prepared necessary forms to complete transactions.
• Advised customers on availability, pricing and location of products.
• Applied conflict management to stressed and concerned customers.
• Implemented customer follow up to uphold service standards.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Completed transactions to replace or exchange defective items.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Recorded information about inquiries and complaints within internal database.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Handled in-person, email and mailed correspondence.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Set appointments with field teams to carry out service changes or deliver new products.
• Managed + daily calls, taking orders and escalated cancellations.
• Managed 25+ daily calls, taking orders and escalated cancellations.

• Sanded raw wood to prepare surface for painting, staining or sealing.
• Adhered to established safety protocols and PPE requirements to reduce risks.
• Completed effective surface preparation to improve painting results.
• Prepared surfaces for coating to achieve polished final look.
• Cleaned painting equipment promptly to maintain good condition.
• Checked quality of completed work, identifying and resolving any defects.
• Used tools and equipment to successfully repair and finish items before spraying.
• Mixed and applied paint, constantly verifying colour codes met customer requirements.
• Kept work areas clean, tidy and hazard-free, maintaining high standard of housekeeping.
• Poured paint into spray guns, adjusting nozzles to achieve optimal paint flow.
• Used hand-spraying device to paint surfaces.
• Disposed of hazardous waste properly to minimise environmental damage.
• Managed own workload to complete tasks within deadlines.
• Sanded material between coats to achieve smooth and even finish.
• Kept knowledge of and followed correct procedure for disposal of paint and cleaning products.
• Performed preventative and routine maintenance to retain reliability of spraying equipment.
• Completed masking, stencilling and similar activities.
• Checked paint consistency to prevent build-ups, lumps and gaps.
• Understood and complied with correct conditions to store paint.
• Selected spraying pressure to achieve desired effect.
• Added paint hardeners and thinners to achieve desired paint consistency.
• Kept records of work progress and coordinated activities with team members.

• Completed effective surface preparation to improve painting results.
• Prepared surfaces for coating to achieve polished final look.
• Cleaned painting equipment promptly to maintain good condition.
• Checked quality of completed work, identifying and resolving any defects.
• Used tools and equipment to successfully repair and finish items before spraying.
• Followed PPE maintenance routines to keep in full working order.
• Mixed and applied paint, constantly verifying colour codes met customer requirements.
• Removed grease, dirt or rust to avoid imperfections in final surfaces.
• Kept work areas clean, tidy and hazard-free, maintaining high standard of housekeeping.
• Poured paint into spray guns, adjusting nozzles to achieve optimal paint flow.
• Used hand-spraying device to paint surfaces.
• Disposed of hazardous waste properly to minimise environmental damage.
• Managed own workload to complete tasks within deadlines.
• Sanded material between coats to achieve smooth and even finish.
• Completed masking, stencilling and similar activities.
• Performed preventative and routine maintenance to retain reliability of spraying equipment.
• Understood and complied with correct conditions to store paint.
• Selected spraying pressure to achieve desired effect.
• Added paint hardeners and thinners to achieve desired paint consistency.
• Inspected finished designs to guarantee perfect quality.
• Wore appropriate protective gear when working with spray paints and varnishes.
• Minimised splatter, covering all areas not being painted with sheeting.
• Restored original appearance of damaged items by touching up defective areas.

• Demonstrated exceptional memory and communication skills for reliable and trusted service.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Greeted and escorted guests to tables.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Prepared tables for guests and reset tables between customers.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Kept tables clear of used crockery, glassware and cutlery.
• Arranged tables and set up linens and silverware in preparation for guests.
• Greeted customers, presented menus and shared information about available special items.
• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Accurately took orders, making menu recommendations as appropriate.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Informed kitchen staff regarding special order requirements.
• Polished glasses and cutlery to pristine standards.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Verified completed orders and served guests at tables.
• Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
• Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
• Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
• Assisted kitchen staff with food prep, dishwashing and plating food.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Performed detailed quality control inspections on outgoing orders to maintain first-class food standards.
• Served food and beverages to customers in line with prescribed portioning and presentation standards.
• Rotated stock in temperature-controlled storage areas for safe food service.
• Memorised complete menu and offered guests knowledgeable suggestions.
• Advised on food and drink choices based on customer preferences.
• Totalled bills for customers and accepted payment via cheque, currency and card payments.
• Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
• Stayed up to date on menu changes to accurately answer customer queries.
• Increased order value by upselling sides, drinks and desserts.
• Attended to customer's needs proactively for first-class waiting service.
• Delivered food and drinks discreetly for seamless and unobtrusive service.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Received complaints and offered remedial action to help improve customer experiences.
• Provided menu and offered recommendations to complement dining experience.
• Boosted sales by suggestively selling sides, drinks and desserts.
• Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
• Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
• Advised customers on wine and beverage pairings with selected food items.
• Managed front counter service, ensuring attentive customer care from initial welcome to departure.