Michelle Del Medico

Handling customer enquiries through both telephone and digital platforms.

Providing professional support for customers with products and services that meet their needs.

Supporting my team and department with knowledge of products and brand policies and supporting line manager in deputyship role.

• Coordinated with vendors for supply of freshest ingredients.
• Created attractive food presentations to entice customers.
• Collaborated with kitchen staff to ensure timely delivery of food orders.

• Improved customer satisfaction by promptly addressing queries and complaints.
• Processed returns and exchanges, maintaining high level of customer service.
• Fostered team spirit amongst staff members, enhancing overall productivity levels.
• Answered calls and fielded queries to reduce pressures on staff members.
• Balanced cash drawers at the end of each shift to ensure accuracy.