Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Anthony Franke

Leicester,Leicestershire

Summary

I'm a customer-focused and highly motivated individual with experience working as both a waiter and bartender in a high-end restaurant, delivering exceptional service in a fast-paced environment. I hold a Level 3 qualification in Business Finance, providing a solid understanding of business operations and customer relationships. I have various key skills such as strong communication, sales and problem-solving skills, with the ability to build rapport quickly, identify customer needs and deliver a professional experience. I'm eager to begin a career in sales, business administration or other industries where I can combine my passion and drive with my enthusiasm for helping customers and achieving targets.

Overview

1
1
Certification
6
6
years of post-secondary education
2
2
years of professional experience

Work history

Waiting staff

Black Iron
Leicester, Leicestershire
2024.11 - Current
  • Guaranteed guest satisfaction by always serving meals with a smile and friendly manner, leading to outstanding review
  • Delivered exceptional service by efficiently addressing customer requests and resolving complaints.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Prepared tables for next guests whilst maintaining high standards of cleanliness to ensure quick turnover rate in busy periods.
  • Supported overall restaurant operation, assisting other team members when necessary for seamless service.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Taken on extensive bar training to improve knowledge and skills
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Supported serving staff with fast, accurate beverage preparation.
  • Completed end-of-day cleanup to reset bar for next day.

Education

Business BTEC Extended Certificate Level 3 - Business

Leicester College
Leicester
2025.09 - 2026.06

Diploma - Professional Food and Beverage Service Level 2

Leicester College
2024.09 - 2025.06

GCSEs - Higher Maths, Higher English, Combined Science

English Martyrs Catholic School
Leicester, Leicestershire
2019.09 - 2024.06

Skills

  • Customer service excellence
  • Communication and interpersonal skills
  • Sales and upselling
  • Teamwork and collaboration
  • Attention to detail
  • Working under pressure
  • Professional presentation
  • Cash handling and POS systems
  • Business and commercial awareness

Affiliations

  • Regularly attending the gym, demonstrating discipline, commitment and a focus on personal development.
  • Socialising and meeting new people, helping to build strong communication and interpersonal skills.
  • Fashion and personal presentation, with an interest in current trends and maintaining a professional appearance.
  • Listening to music and exploring a variety of genres as a way to relax and unwind.

Accomplishments

  • Course Representee (Business BTEC Extended Certificate L3) at Leicester College
  • Achieved a Level 3 qualification in Business Finance, developing strong commercial awareness and analytical skills.
  • Gained valuable customer service and hospitality experience in a high-end restaurant as both a waiter and bartender.
  • Successfully balanced education with part-time employment, demonstrating excellent time management and commitment.
  • Developed strong communication and relationship-building skills by working in a fast-paced, customer-focused environment.

Certification

Full UK Driving License (January 2026)

Level 2 Diploma in Professional Food and Beverage Service, awarded by City Guilds (July 2025)

Level 3 Extended Certificate in Business (June 2026)

References

  • Oluwatosin Idowu, manager at Black Iron

tosin@winstanleyhouse.co.uk

+44 7772 374788

Timeline

Business BTEC Extended Certificate Level 3 - Business

Leicester College
2025.09 - 2026.06

Waiting staff

Black Iron
2024.11 - Current

Diploma - Professional Food and Beverage Service Level 2

Leicester College
2024.09 - 2025.06

GCSEs - Higher Maths, Higher English, Combined Science

English Martyrs Catholic School
2019.09 - 2024.06
Anthony Franke