Anthony Trainor
Glasgow
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
46
46
years of professional experience
Work history
Customer service officer
Savills
Glasgow, Glasgow City
1999.02 - Current
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Adhered strictly to policies and procedures for continued company compliance.
- Registered customer information to maintain accurate records.
Controller
Brinks ltd
Glasgow, Glasgow City
1994.03 - 1998.10
Responsible for approximately 20 staff out on the road, delivering cash to banks.
Opening of depot in the morning,
Adhering to Health and Safety Regulations,
Monitoring incoming calls from customers ,
Loading of vehicles for deliveries .
Guardsman
HM Forces
London
1978.06 - 1992.08
Driving Duties
Guarding Royal Palace's
Working under extreme circumstances
Working as part of a team
Education
Certificate of Higher Education - English
RSA
United KingdomSkills
- Customer experience
- Staff training and mentorship
- Key holder
- Quality Control
- Customer relations
- First aid and CPR
- Public safety
Timeline
Customer service officer
Savills
1999.02 - Current
Controller
Brinks ltd
1994.03 - 1998.10
Guardsman
HM Forces
1978.06 - 1992.08
Certificate of Higher Education - English
RSA