Summary
Overview
Work history
Education
Skills
Languages
Timeline
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CRISTINA PAULA A BANGA

Wolverhampton,West Midlnad

Summary

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work history

Customer Service Officer

TDA - Automotive
Angola, Luanda
05.2013 - 06.2018
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Upheld data accuracy on internal database.
  • Provided professional and helpful support to new and existing clients.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Participated in meetings to discuss goals and sales target.
  • Answered and re-directed calls for swift resolution.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Education

ESOL - Entry - Reading and Writing - Listening and Speaking

City of Wolverhampton College
Wolverhampton WV6 0DU
01.2022 - 06.2023

Diploma of Higher Education - Law Degree

University of the Belas
Angola
03.2011 - 11.2016

Degree - International Relations

University Autonoma of the Lisbon
Portugal - Lisbon
09.2012 - 04.2013

Skills

  • Driving Licence ( Angolan)
  • Office 365 usage
  • Customer experience
  • Customer relations
  • Exemplary customer service
  • Payment processing


Languages

Portuguese
Native

Timeline

ESOL - Entry - Reading and Writing - Listening and Speaking

City of Wolverhampton College
01.2022 - 06.2023

Customer Service Officer

TDA - Automotive
05.2013 - 06.2018

Degree - International Relations

University Autonoma of the Lisbon
09.2012 - 04.2013

Diploma of Higher Education - Law Degree

University of the Belas
03.2011 - 11.2016

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CRISTINA PAULA A BANGA