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Derrick Elliston
London
Summary
Customer-focused professional with proven performance in resolving escalated complaints, improving customer satisfaction, and meeting KPIs. Strong interpersonal skills that support effective stakeholder communication and dependable service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
The Court Service, Group Managers Office
London
01.2000 - 01.2001
- Prepared replies to all written complaints in line with relevant standards and procedures, ensuring court users receive the best possible service. Calculated compensations where applicable. Achievements: Supervised a productive team, ensuring effective execution of the customer service strategy. Used a collaborative leadership style and aligned the team with the organisational values and goals. Nominated for a reward for complaint handling by the Court Manager.
Security Officer
Bute House Prep School for Girls
London
01.2013
- Implement security policies, protocols and procedures in a high-profile educational environment. Prevent entrance of unauthorised persons in the restricted areas. Perform security checks in the assigned areas. Enforce rules, regulations, policies, procedures, and responding to emergency situations. Prepare reports and logs in accordance with standard operating procedures, using strong written communication abilities. Complete various administrative duties, demonstrating organisational skills. Achievements: Remained calm under pressure and used strong problem-solving abilities. Neutralised dangerous situations, demonstrating bravery and maintaining a safe environment. Communicated effectively at all levels, speaking clearly in both tone and language.
Education
Postgraduate Diploma - General Journalism and Newswriting
London School of Journalism
LondonBA (Hons) History (2:2) -
Birkbeck College, University of London
LondonSkills
- Customer Service
- Customer Satisfaction
- Customer Relationship
- Reporting
- Effective Communication
- Interpersonal Skills
- Work Ethic
- Problem Solving
- Customer service
- Customer experience
- Customer engagement
- Clear communication
Custom Section
Customer Service Officer
Interests
Timeline
Security Officer
Bute House Prep School for Girls
01.2013
Customer Service Officer
The Court Service, Group Managers Office
01.2000 - 01.2001
Postgraduate Diploma - General Journalism and Newswriting
London School of Journalism
BA (Hons) History (2:2) -
Birkbeck College, University of London