Anthony Jones
Swansea,Wales
Summary
Offering strong customer service skills and positive attitude with a caring nature. Knowledgeable about handling transactions, stocking shelves, and maintaining clean shopping environment. I can work independently or as part of a team. I am very reliable and an honest individual.
Overview
41
41
years of professional experience
Work history
Store assistant
Aldi
Swansea
09.2015 - Current
- Troubleshot register issues promptly, minimising disruption of service.
- Provided product information to facilitate informed purchasing decisions.
- Maintained store cleanliness.
- Processed transactions swiftly to reduce customer waiting time.
- Monitored shop floor consistently to deter thefts and losses.
- Packed purchased goods carefully, preventing potential damage.
- Assisted customers when locating items in the store.
Telesales agent
Multicover
Swansea
01.2015 - 08.2015
- Handled difficult customers tactfully to ensure minimal complaints and return business.
- Enhanced customer satisfaction by providing excellent telesales service.
Telesales executive
Direct Choice Home Improvements
Swansea
10.2012 - 12.2014
- Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
- Enhanced customer relationships by responding promptly and accurately to enquiries.
- Collaborated with team members to achieve collective sales targets.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- Built rapport with customers for effective telesales promotion.
Pizza delivery driver
Domino
Aberdare
11.2011 - 09.2012
- Preparing and delivering pizzas.
- Showing strong commitment by working late nights and weekends when necessary.
Store assistant
Asda
Aberdare
06.2003 - 10.2011
- Preparing, displaying food items and serving customers.
- Cleaning and assembling meat machines ready for use.
Child minder
Family
Aberdare
11.1998 - 05.2003
- Promoted healthy eating habits by preparing nutritious snacks and meals.
- Assisted with homework to enhance academic performance.
- Incorporated cultural awareness into daily activities to foster diversity appreciation.
- Created a stimulating environment that encouraged learning and exploration.
- Provided physical care for infants, ensuring their comfort and wellbeing.
- Accompanied children on outings to ensure their safety.
Distribution coordinator
Kleeneze
Aberdare
01.1993 - 08.1998
- Prepared nutritious meals to encourage healthy eating habits.
- Assisted with homework to enhance academic performance.
- Established routines for improved time management skills in children.
- Enhanced customer satisfaction through prompt and accurate deliveries.
- Ensured accurate record keeping for seamless tracking of shipments.
Assembler
Giardd Electrics
Aberaman
06.1990 - 12.1992
- Soldering and assembling parts for light switches.
Assembly line worker
Hitachi Consumer Products
Aberdare
06.1985 - 05.1990
- Loaded parts onto conveyor belts for efficient assembly process.
- Quality control.
- Used hand tools for precise assembly of parts.
Education
NVQ Level 3 - Training in different environments
Fitness Wales
Cardiff Diploma of Higher Education - Health, exercise & fitness
Fitness Wales
CardiffNVQ Level 3 - Nutrition and weight loss management
Fitness Wales
CardiffDiploma of Higher Education - Gym Instructor
Fitness Wales
Cardiff Diploma of Higher Education - Anatomy & Physiology
Fitness Wales
Cardiff Diploma of Higher Education - Principal of Training
Fitness Wales Cardiff
CardiffGCSEs - History
Aberdare Comprehensive School
AberdareGCSEs - Maths
Aberdare Comprehensive School
AberdareGCSEs - English
Aberdare Comprehensive School
AberdareGCSEs - Science
Aberdare Comprehensive School
AberdareSkills
- Efficient work ethic
- Vigilance and security awareness
- Fault finding in products
- Warehouse equipment use
- Electronic payments processing
- Punctuality and reliability
- Customer query resolution
- Cleaning procedures
- Cash handling
- Customer Service
- Attention to Detail
- Active listening
- Team player mentality
- Cashing up
- Excellent communication skills
Additional Information
Keeping fit, yoga and martial arts. Going to the cinema and reading.
References
References available upon request
Timeline
Store assistant
Aldi
09.2015 - Current
Telesales agent
Multicover
01.2015 - 08.2015
Telesales executive
Direct Choice Home Improvements
10.2012 - 12.2014
Pizza delivery driver
Domino
11.2011 - 09.2012
Store assistant
Asda
06.2003 - 10.2011
Child minder
Family
11.1998 - 05.2003
Distribution coordinator
Kleeneze
01.1993 - 08.1998
Assembler
Giardd Electrics
06.1990 - 12.1992
Assembly line worker
Hitachi Consumer Products
06.1985 - 05.1990
NVQ Level 3 - Training in different environments
Fitness Wales
Diploma of Higher Education - Health, exercise & fitness
Fitness Wales
NVQ Level 3 - Nutrition and weight loss management
Fitness Wales
Diploma of Higher Education - Gym Instructor
Fitness Wales
Diploma of Higher Education - Anatomy & Physiology
Fitness Wales
Diploma of Higher Education - Principal of Training
Fitness Wales Cardiff
GCSEs - History
Aberdare Comprehensive School
GCSEs - Maths
Aberdare Comprehensive School
GCSEs - English
Aberdare Comprehensive School
GCSEs - Science
Aberdare Comprehensive School