Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Anthony Ankrah

Liverpool

Summary

A highly experienced and safety-conscious individual with extensive experience working as a bus and taxi driver, demonstrating excellent timekeeping, route planning, and customer service skills. Reliable, responsible, and used to working independently under pressure while meeting strict schedules and regulatory requirements. Now seeking to progress into HGV driving and actively preparing for this transition. In the meantime, open to administrative or home-based roles, bringing strong organisational skills, attention to detail, accurate record-keeping, and confident communication. Trustworthy, adaptable, and committed to delivering high standards of work in any role. Dedicated professional with a solid background in customer service and problem-solving. Demonstrated reliability and adaptability across various roles, consistently delivering high standards of work. Committed to enhancing operational efficiency and ensuring client satisfaction through effective communication and attention to detail.

Overview

11
11
years of professional experience

Work History

Bus Driver

Stage Coach
01.2017 - 01.2025
  • Ensuring the safety of all passengers always
  • Delivering passengers to designated stops safely
  • Working as a bus driver supporting passengers on single-decker and double-decker buses
  • Delivered excellent customer service to enhance passenger experience
  • Resolved customer complaints and queries to improve satisfaction
  • Adhering to all laws of the road
  • Memorised multiple bus routes for efficient navigation and timely arrivals to work on multiple routes
  • Taking cash payments and returning correct change and bus tickets
  • Using company-specific hardware to sell tickets and identify location
  • Arranging a float at the start of the shift
  • Cashing up at the end of the day

Taxi Driver

Alpha
01.2016 - 10.2016
  • Worked as a taxi driver transporting customers all over Liverpool and Merseyside
  • Using knowledge of roads in Merseyside to transport customers
  • Delivered exceptional customer service, ensuring positive experiences for all passengers
  • Supported customers with disabilities by assisting with entry and exit of vehicle, facilitating safe and comfortable transport
  • Resolved customer concerns promptly, contributing to overall satisfaction and repeat patronage
  • Taking cash payments and returning correct change
  • Maintaining vehicle and keeping clean at all times

Personal claim Adviser

Quindell
01.2014 - 01.2016
  • Handling personal injury or insurance claims from initial enquiry to resolution
  • Providing clear advice on claims processes, timescales, and next steps
  • Coordinated communication with insurers, solicitors, and third parties to facilitate claim resolution
  • Collected and evaluated client information to ensure thorough claim assessments
  • Reviewing evidence such as reports, photographs, and statements
  • Maintaining accurate case records and documentation
  • Managing a caseload and meeting targets and deadlines
  • Updating clients regularly on claim progress
  • Provided exceptional customer service and client support to enhance satisfaction
  • Ensuring compliance with company procedures and regulations

Education

NVQ Level 1 - Engineering

Riversdale City of Liverpool Community College
Liverpool

Skills

  • Driving licence (vans, cars, and buses)
  • Route navigation
  • Navigation system proficiency
  • Traffic law knowledge
  • Regulatory compliance
  • Safety compliance
  • Health and safety awareness
  • Emergency protocols
  • Effective van loading
  • Cash handling expertise
  • Documentation accuracy
  • Documentation reporting
  • Timetable management
  • Punctual driving
  • Customer service excellence
  • Relationship management
  • Conflict resolution
  • Claim resolution
  • Problem assessment
  • Emergency responsiveness
  • Passenger assistance
  • Passenger interaction
  • Passenger behavioural management
  • Situational awareness
  • Time management
  • Team collaboration
  • Clear communication
  • Communication skills
  • Reliability
  • Calm under pressure
  • Professionalism
  • Efficient decision-making
  • Transport regulations understanding
  • Emergency protocols

Custom

References are available upon request

Timeline

Bus Driver

Stage Coach
01.2017 - 01.2025

Taxi Driver

Alpha
01.2016 - 10.2016

Personal claim Adviser

Quindell
01.2014 - 01.2016

NVQ Level 1 - Engineering

Riversdale City of Liverpool Community College
Anthony Ankrah