Shane Green
WOLVERHAMPTON,West Midlands
Summary
I was born and raised in Wolverhampton in a broken home, i was kept home from school most of the time by my father due to needing help at home, my education at the time was sketchy due to missing so much time at school, so i suffered academically at a young age, but it never discouraged me from learning, whether it be from visits to the library or helping at my uncles scrapyard.
I channelled my energies into learning about the operation of the internal combustion engine and engineering of motor vehicles, brake systems, gearboxes and drive trains, lighting and electrical and so forth, i found i could understand their operation and by making simple connections in my head i could also figure out other operations too.
After my school years were over i went to college to obtain my knowledge in paper form and use it to get into the industry, which i did successfully,
During these times, i met my wife and we have 2 amazing children together, my daughter is my best mate, we have an incredibly close relationship, i dedicate nearly all my free time to her as she has medium functioning autism so she requires a lot of care, she also has a real passion for trains, which is handy!
My son is an incredible musician studying for grade 6 and hes only 13 years old, i work a lot with him while hes learning as im also a musician myself, but he will easily surpass me in this field and i couldn't be more proud of him for it.
While i was in recovery for my shoulder i sought an easier job in bus driving, and came to find that not only was i really good at it but i really enjoyed it, i have a great rapport with the passengers and other members of staff and can probably safely say im one of the most popular drivers in Wolverhampton bus station. I've enjoyed my experience on the buses and i want to progress to the next step now, using all my knowledge of health and safety, respect and customer service to go into driving trains.
Overview
17
17
years of professional experience
Work history
Bus driver
National Express
WOLVERHAMPTON, West Midlands
12.2015 - Current
- Provided timetable information for onward customer travel.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Transported passengers and goods on assigned local routes.
- Checked validity of passenger tickets or passes to prevent fraud.
- Operated vehicles with strict attention to road laws.
- Performed first aid on bus passengers in emergency situations and called for advanced medical support.
- Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
- Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
- Maintained punctuality for smooth running of timetable schedules.
- Secured doors during transportation to maintain passenger safety.
- Reported any malfunctions promptly to keep bus running smoothly.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Applied crowd control techniques to keep order among passengers.
- Announced upcoming stops and potential route delays to passengers.
- Provided clean and safe environment on bus with routine maintenance and clear aisle.
- Covered weekend shifts to optimise service levels.
- Used defensive driving techniques for minimising potential accidents.
- Performed safety checks before and after shifts, completing daily checklists.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Undertook routine vehicle inspections for safe driving conditions.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Followed company policies strictly, upholding professional standards at all times.
- Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
- Checked passenger tickets and issued receipts for new fares.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Navigated different routes efficiently to reach destinations on time.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Advised passengers on most cost-effective fares and services.
- Ensured passenger safety by adhering to all traffic regulations.
Mechanic
F.W Jones Auto Engineers
Wordsley , West Midlands
09.2008 - 12.2015
- Evaluated depth of current tire tread and educated customers about dangers of low tread.
- Ensured smooth operation of vehicles by regularly maintaining and overhauling transmissions.
- Checked fluid levels, prevented potential overheating or failure occurrences avoided expertly.
- Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
- Maintained knowledge of updated changes in various equipment models.
- Performed accurate electrical testing, enabling safe system fault repairs.
- Conducted thorough post-work vehicle inspections to verify component and system safety.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
- Scheduled and carried out Planned Preventative Maintenance (PPM).
- Read and followed technical documentation to complete accurate repairs.
- Maintained high standards of workmanship with attention to detail during repairs.
- Installed new car parts for extended vehicle longevity.
- Drove vehicles to determine problems and test repairs.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Protected against accidents by carefully handling tools and chemicals.
- Delivered reliable results in challenging situations with problem-solving skills.
- Repaired punctured tyres to restore mobility swiftly.
- Performed diagnostic tests for identifying mechanical issues promptly.
- Adjusted headlights, facilitated safer night-time driving conditions created successfully.
- Completed oil changes for improved engine health and performance.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Improved customer satisfaction with efficient and thorough servicing tasks.
- Inspected exhaust systems, ensured lower emission levels achieved effectively.
- Located and diagnosed engine faults.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Education
GCSEs - Maths, English, Science, Music
Wolverhampton College
Wolverhampton 09.2000
NVQ Level 1 and 2 - Motor Vehicle repair and maintenance
Wolverhampton College
Wolverhampton 09.1997
Skills
I have been driving various vehicles throughout my life in various stages, and I've always been good at understanding how they work mechanically and electrically, I've always enjoyed learning about engineering, from the age of 10, i disassembled and reassembled my first engine, with help of course, later i progressed to gearboxes, fuel systems, brakes etc
I found i was great at problem solving and had a mechanically inclined way of thinking and obtaining solutions, not just to engineering, but in all aspects of life in general
I've found that i have a deeper understanding of how vehicles operate and work gives me a deeper respect on how to drive them as i know how different operations have different tolerances, which impacts on the safety of the vehicle and its occupants
I've been driving buses for almost 10 years now and have a massive understanding of what work in the passenger carrying industry entails, from the paramounts of health and safety to ensuring passenger comfort and happiness, i have gained a great reputation and rapport with all my passengers and am often quoted as being "their favourite driver" due to my efficiency and reliability, (i always turn up and am 99% on time), im proud of the fact that i have always held a clean driving licence and have never received any penalties, due to adhering to rules and regulations of the road at all times
I have an unrivalled willingness to learn and understand new things and am quick to process the information given
Timeline
Bus driver
National Express
12.2015 - Current
Mechanic
F.W Jones Auto Engineers
09.2008 - 12.2015
GCSEs - Maths, English, Science, Music
Wolverhampton College
NVQ Level 1 and 2 - Motor Vehicle repair and maintenance
Wolverhampton College