JONATHAN ANDERSON MEEHAN

• I attend mandatory and voluntary CPD training courses includes NVQ2 Certificate, Passenger Carrying Vehicle and Level2 Certificate in Principles of Customer Service.
• I provide excellent customer service to passengers, ensuring a comfortable journey. I deal with passengers of all ages, from childhood to the elderly from diverse backgrounds. This includes safely transporting passengers to their destination, answering questions about timetables, giving advice and guidance about the correct stops and stations. I provide physical assistance to people in order to safely get on and off my vehicle.
• I research my allocated route so I am aware of my journey and destinations. This helps providing information to passengers which may include diversions or delays. It also assists if I have been allocated a new route.
• Follow company policies strictly, upholding professional standards at all times.
• Maintained punctuality for smooth running of timetable schedules.
• Operated vehicles with strict attention to road laws.
• I handle cash fares and processed cashless payments
• I accurately eport any mechanical problems promptly for early resolution. This includes maintaining a good relationship with the Service Delivery Centre. Where replacement vehicles are provided, I keep passengers fully updated to help minimise stress and assist with their journey planning.
• I deliver rail and tram replacement services across Lancashire and Greater Manchester.
• I am experienced in dealing with Conflict management by using my training to remain calm under pressure, to quickly resolve issues. This has also included speaking with outside agencies such as police, ambulance, British Transport Police. I have dealt with some passengers who have abused alcohol or drugs and become violent and aggressive . I have also been physically assaulted and had a brick thrown through the glass doors of my bus. I have dealt with numerous incidents of Anti Social Behaviour, and always managed to resolve issues quickly and safely by using my own personal skills and following company policy.
• I provide written reports to the company in the event of any accidents, passenger injury on the bus, road accidents and disorder behaviour. Some reports have been passed on to the police for evidential and prosecution purposes.
• I have attended mandatory First Aid training and delivered First Aid to passengers on my bus and called an ambulance.
• I maintain a professional appearance by wearing company uniform as I am representing Blackpool Transport. This increases public confidence in our service.

Leading Bus Driver Stagecoach

Bus driver for Stagecoach, this included all my current experience with Blackpool Transport plus additional office management and administrative duties:

• Worked a rolling shift pattern. This included opening the depot in the morning and refuelling all vehicles for the day ahead. I also locked the office.
• Prepared financial reports for the previous day which included all fares taken, any reported incidents such as accidents, delays and diversions. I used IT systems to prepare the report, then scan and email it to Stagecoach Headoffice.
• Obtained CCTV information from a bus in the event of a reported incident and had this delivered to Head Office for evidential and reporting purposes.
• Every Monday I prepared the correct documentation for the previous weeks cash takings and handed this money over safely to Securicor.
• Prepared route cards before a drivers shift, and handed these out to individual drivers.
• Took complaints and queries from passengers and drivers in person and on the phone. I recorded their issues on company documentation and followed reporting procedures.
• Performed a HR function by authorising Annual Leave requests from drivers. I recorded the request and issued permission slips and notified the HR department to make sure driver calenders were accurately updated. I also reported any reports of sickness and arranged replacements where needed.

I commenced working for Tesco as a Sales Assistant. This included:

• Serving Customers in person on tills.
• Stock Replenishment
• Handling Cash
• Dealt with incidents of Anti Social Behaviour including Shoplifters
• 2005 promoted to store supervisor role. This included duty manager responsibilities:
• Opening and closing the store
• Accepted and recorded deliveries
• Checked all till floats and systems
• Prepared cash and documents for handover to Securicor
• Supervised store assistants and Administrative staff in their daily duties, authorised leave and dealt with reports of sickness or personal welfare issues
• Frequent contact with different agencies including Ambulance and Police .

I used my hobby to work as a professional self employed DJ performing at events over the Fylde Coast and Lancashire. These included public and private functions in pubs, nightclubs, community centres and local functions. This included birthdays, anniversaries, weddings, fund raising, community functions and other events.

• Employed an accountant to fulfill my tax responsibilities
• Reliable, honest service maintaining professional rapport with the public and venues
• Marketed my own events and dealt with repeat business
• Maintained an exuberant upbeat public service whilst keeping up to date with current musical trends.
• Worked with customers to deliver a DJ set they wanted
• Maintained and invested in personal equipment and music collected required for my business
• Checked equipment before performances , this included having my equipment PAT tested and conducting sound checks at venues
• Awareness, knowledge and compliance of local noise and Licencing Regulations
• Sought feedback after each job to reflect on my own performance and make improvements
• Flexible shift working to suit needs of the customer

• I worked as a sales assistant in a large town centre store and had increased responsibilities the longer I worked at there including:
• Placing stock on the shop floor
• Assisting customers with purchases at till points
• Built strong relationships with regular customers for repeat business.
• Worked in Operations warehouse accepting store deliveries
• Worked in the loading bay assisting collect by car customers
• Responsible for putting shop floor fittings assembly out safely in accordance with manufacturers instructions
• Key holder for the store
• Attended routine safety training including Lift training
• CCTV operator
• Dealt with customer complaints about products and refunds