Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Adio-Bagbansoro

Summary

Adaptable and results-oriented professional with a proven track record in team leadership, operational efficiency, and customer service excellence across fast-paced environments. Skilled in problem-solving, performance improvement, and cross-functional collaboration, with hands-on experience managing staff, streamlining workflows, and driving customer satisfaction. Equipped with strong technical proficiency, a foundation in engineering principles, and a growth mindset, bringing transferable skills applicable to a wide range of industries. Committed to delivering measurable results and fostering a high-performance team culture.

Overview

9
9
years of professional experience

Work History

Express Store Manager

Tesco
01.2024 - Current
  • Increased store efficiency by 15% through optimised scheduling and task delegation.
  • Reduced customer complaints by 30% by implementing a new service feedback loop.
  • Led a team of 32 employees, improving weekly sales performance by 10% year-on-year.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Team Manager

Tesco
01.2023 - 01.2024
  • Coached and developed 8 direct reports, resulting in 3 internal promotions within 6 months.
  • Improved stock accuracy by 20% through tighter inventory checks and training.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Shift Leader

Tesco
01.2021 - 01.2023
  • Streamlined shift handovers, reducing operational delays by 25%.
  • Initiated a visual merchandising revamp that increased promotional item sales by 12%.

Shift Manager

One Stop
08.2020 - 09.2021
  • Monitored daily KPIs, improving delivery timeliness from 86% to 98% in 4 months.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Customer Assistant

Tesco
01.2019 - 01.2021
  • Assisted over 100 customers per week, maintaining a 95% satisfaction rating.
  • Trained 5 new employees on company systems and customer service practices.

Sales Associate

Sainsbury's
01.2017 - 11.2017

Crew Trainer

McDonald's
04.2016 - 01.2017

Education

Bachelor of Engineering (BEng) - Civil Engineering

Kingston University

BTEC National Diploma - Engineering

The Da Vinci Studio School of Science And Engineering

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Outstanding communication skills
  • Team building and leadership
  • Strategic thinker
  • Relationship building and management
  • Sales expertise
  • Work Planning and Prioritization

Timeline

Express Store Manager

Tesco
01.2024 - Current

Team Manager

Tesco
01.2023 - 01.2024

Shift Leader

Tesco
01.2021 - 01.2023

Shift Manager

One Stop
08.2020 - 09.2021

Customer Assistant

Tesco
01.2019 - 01.2021

Sales Associate

Sainsbury's
01.2017 - 11.2017

Crew Trainer

McDonald's
04.2016 - 01.2017

Bachelor of Engineering (BEng) - Civil Engineering

Kingston University

BTEC National Diploma - Engineering

The Da Vinci Studio School of Science And Engineering

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Anthony Adio-Bagbansoro