Lauren Byrne
Braintree,Essex
Summary
Highly skilled professional with extensive experience in customer relationships, management systems, invoicing and billing, and data inputting.
Proficient in office equipment operation, travel arrangements planning, and calendar scheduling. Demonstrates strong knowledge of GDPR compliance, accounting basics, and database management.
Adept at document preparation, task prioritisation, telephone etiquette, and written correspondence.
Experienced in records management, billing procedures, critical evaluation, professional discretion, stress resilience, and communication proficiency.
Background in veterinary pharmacology, understanding animal restraint techniques, laboratory sample processing, patient record confidentiality, surgical equipment sterilisation, veterinary software proficiency, excellent work initiative, parasite control knowledge, clinical procedure support and clinical governance.
Overview
8
8
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work history
Store colleague
Tesco
Black Notley, Essex
11.2025 - Current
- Collaborated effectively with team members to meet store targets
- Handled high-pressure situations efficiently during holiday seasons ensuring smooth operations throughout the day.
- Worked flexibly across various store departments broadening scope of knowledge and skills.
- Ensured customer satisfaction by promptly picking and packing online orders.
- Improved order accuracy with meticulous attention to detail whilst selecting products.
- Utilised handheld devices proficiently, ensuring speedy processing of online orders.
- Escalated issues promptly to management, leading to quick resolution of problems.
- Enhanced team productivity by assisting colleagues during peak times.
- Handled fragile items carefully, preventing any damages during transit.
- Worked effectively under pressure, maintaining quality service even during peak hours.
- Contributed positively to team dynamics promoting a productive work environment.
- Packed orders securely, minimising risk of damage during delivery.
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
Veterinary receptionist and clinical assistant
Clarendon Equine Clinic Ltd
Chelmsford, Essex
01.2018 - 09.2025
- Enhanced overall clinic operation by coordinating schedules of vets and other support staff.
- Answered client queries with detailed knowledge of equine care.
- Processed payments for services rendered, maintaining accurate financial records.
- Ensured stock of necessary supplies was maintained; ordered new inventory as required.
- Provided compassionate support to distressed pet owners, ensuring their comfort during visits.
- Updated database regularly with current client information, aiding communication efforts.
- Filed documents promptly, improving office efficiency and record keeping accuracy.
- Worked with clients to arrange payment plans and insurance claims for services.
- Facilitated scheduled follow-up calls to discharged patients, assessing post-discharge recovery progress.
- Handled medical waste disposal responsibly; contributed towards maintaining clean premises whilst adhering to safety regulations.
- Maintained sterilisation of instruments, resulting in a hygienic work environment.
- Assisted in surgical procedures; ensured safe and sterile conditions were maintained at all times.
- Conducted triage in accident and emergency department for effective patient management.
- Participated in emergency response situations, demonstrating agility under pressure.
- Assisted with X-Ray, Ultrasound and Endoscopy procedures.
- Provided post-operative care by monitoring vital signs and administering prescribed medications.
- Performed laboratory tests including urine analysis and blood counts, aiding in diagnostics.
- Accepted payments and wrote receipts, answered calls and performed other reception duties.
Education
Equine SQP - Animal medicines
Vetpol
10.2021 - 10.2022
GCSEs - English
AQA
Skills
- Invoicing and billing experience
- Patience and diplomacy
- Travel arrangements planning
- Knowledge of GDPR compliance
- Accounting basics
- Database management
- Document preparation
- Task prioritisation
- Telephone etiquette
- Written correspondence
- Conflict resolution expertise
- Microsoft Office proficiency
- Laboratory sample processing
- Patient record confidentiality
- Surgical equipment sterilisation
- Veterinary software proficiency
- Excellent work initiative
- Clinical governance
Affiliations
- Horseriding
- Singing
- Reading
Certification
I hold my HGV Category C licence (Class 2)
References
References available upon request.
Timeline
Store colleague
Tesco
11.2025 - Current
Equine SQP - Animal medicines
Vetpol
10.2021 - 10.2022
Veterinary receptionist and clinical assistant
Clarendon Equine Clinic Ltd
01.2018 - 09.2025
GCSEs - English
AQA