Annu Roy
Bournemouth,Dorset
Summary
- Customer-focused professional with experience in administration, warehouse operations, and healthcare support.
- Skilled in handling customer enquiries through phone, email, and face-to-face communication.
- Experienced in data entry, record management, and administrative support tasks.
- Strong organisational and multitasking abilities in fast-paced environments.
- Confident using Microsoft Office including Word, Excel, and Outlook.
- Excellent communication and problem-solving skills.
- Team player with the ability to work efficiently under pressure.
- Committed to delivering excellent customer service and supporting smooth daily operations.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Health care assistant
Muscliff Nursing Home
Bournemouth, Dorset
2023.04 - 2026.04
- Assisted with front-desk duties including answering phone calls, responding to enquiries, and directing visitors.
- Communicated effectively with patients, families, and multidisciplinary teams to provide excellent customer service.
- Scheduled appointments, coordinated patient visits, and maintained daily administrative logs.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Prioritized multiple tasks efficiently in a busy healthcare environment.
- Managed patient records and updated confidential information accurately using digital healthcare systems.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Monitored client health conditions and reported immediate issues to manager.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Warehouse operator
Yodel
Hatfield, Hertfordshire
2022.10 - 2023.01
- Maintained accurate stock and inventory records using warehouse management systems.
- Assisted with administrative duties including data entry, filing, and updating operational records.
- Managed multiple tasks in a fast-paced environment while meeting strict deadlines.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Used Microsoft Office applications including Word, Excel, and Outlook for reporting and administrative tasks.
- Packaged products securely for prevention of damage during transportation process.
- Kept clean work areas, promoting better productivity and safety standards.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
Administrative intern
Printec, The Printing people
Kochi, Kerala, India
2021.06 - 2021.12
- Utilized Microsoft Office Suite proficiently to streamline administrative tasks.
- Organised office supplies inventory, maintaining adequate stock at all times.
- Ensured punctuality in meeting deadlines with diligent time management skills.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Responded to telephone enquiries from clients, vendors and members of public.
- Enhanced customer satisfaction by professionally handling queries and complaints over the phone or via email.
- Executed data entry tasks diligently reducing errors significantly.
- Took detailed minutes during staff meetings, aiding follow-up actions and accountability.
- Prioritised workload effectively leading to increased productivity.
- Handled confidential documents, ensuring secure storage and retrieval when needed.
- Assisted with payroll operations, tracking time cards and verifying hours for office employees.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Verified documents and associated records to catch and resolve discrepancies.
Education
Bachelor of Science - Physics
Newman College
Thodupuzha, India 2018.07 - 2021.08
Higher Secondary Education - Computer Science
St. Jerome's Higher Secondary School
Vellayamkudy, India 2016.07 - 2018.05
Skills
- Communication & Customer Service
- Administrative Support
- Time Management & Team collaboration
- Data Entry & Record Management
- Problem solving
- Microsoft Office (Word, Excel, Outlook)
- Organisation & Multitasking
- Telephone & Email Handling
- Filing & Documentation
- Attention to Detail
Certification
Administrative Assistant Training, Alison, 2026
G-Operator(Windows, MS-Office, Internet and Emails), G-TEC Computer Education, 2022
Timeline
Health care assistant
Muscliff Nursing Home
2023.04 - 2026.04
Warehouse operator
Yodel
2022.10 - 2023.01
Administrative intern
Printec, The Printing people
2021.06 - 2021.12
Bachelor of Science - Physics
Newman College
2018.07 - 2021.08
Higher Secondary Education - Computer Science
St. Jerome's Higher Secondary School
2016.07 - 2018.05