Anne Zumu Mwale
Hull,East Yorkshire
Summary
Responsible and dedicated customer service personnel with proven multitasking and organizational skills. Proficient in operating in a fast-paced environment to coordinate paperwork, process payments, and complete orders. Proactively manages shipments and coordinates deliveries with strong attention to detail and a systematic approach.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Assistant
Entire Security Solutions
Hull, Kingston upon Hull
2022.11 - Current
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Retail Assistant Volunteer
Dove House Hospice Charity Shop
Hull, Kingston upon Hull
2022.11 - 2023.04
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labeling and pricing to reflect discounts and offers.
- Welcoming customers to the shop and serving them
- Actively listen to customers to fully understand requests and address concerns.
- Maximize customer engagement and satisfaction by delivering excellent customer service.
Customer Service Agent
Telekom Networks Malawi
Blantyre, Southern Region
2010.07 - 2022.01
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Acted as the first point of contact for customer issues and queries.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer inquiries and processing orders
- Built meaningful connections with customers to promote customer loyalty.
Education
Master of Arts - Education
University of Hull
Kingston-upon-Hull 2022.09 - 2023.09
Bachelor of Arts - Education
University of Eastern Africa, Baraton
Kenya 2004.01 - 2008.12
Skills
- Customer relations
- Stock management
- Key holder
- Route dispatch
- Quality Control
- Data entry
Timeline
Customer Service Assistant
Entire Security Solutions
2022.11 - Current
Customer Retail Assistant Volunteer
Dove House Hospice Charity Shop
2022.11 - 2023.04
Master of Arts - Education
University of Hull
2022.09 - 2023.09
Customer Service Agent
Telekom Networks Malawi
2010.07 - 2022.01
Bachelor of Arts - Education
University of Eastern Africa, Baraton
2004.01 - 2008.12