Anne Seni
Stotfold,Central Bedfordshire
Summary
Dynamic professional with many years of extensive experience in Customer Services/Logistics and Operations, Team Management & Client Relationship management. Transport &
Logistics Management, Warehouse Operations Forwarding, Import-Export operations and customs knowledge Handling. Inbound / Out bound Logistic activities, Project Co ordination along with all other operational activities Focused with demonstrated ability to organise work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in Logistics and Transport
Overview
16
16
years of professional experience
Work history
Customs & Brokerage Executive
GBA Logistics
Luton, Bedfordshire
2022.08 - Current
- Customs Brokerage department
- Dealing with Exports Entries & T1
- Completing GMR's
- Kept accurate company records, upholding compliance with regulations and company policies.
- Maintained organisational compliance with applicable legislation and regulations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Architected streamlined operational processes, resulting in significant cost savings and increased organisational efficiency.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Oversaw customs classification and audit processes and managed audit controls.
- Followed correct customs clearance procedures for exporting and importing goods.
- Classified goods by type of item and fee or tariff groups using correct system.
- Compared carrier terms and fees to determine most cost-effective service.
- Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
- Facilitated import and export functions in compliance with HMRC standards.
Various Temping Positions
Agencies
Harlow, Essex
2022.07 - 2023.08
- Primark re-pricing products within the warehouse before stock was re-stocked within the store
- Lloyd Pharmacy - Speaking to patients for re-ordering repeat medication and ensuring delivered on time.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Consistently arrived at work on time and ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Applied positive customer service approach to increase satisfaction levels.
- Provided excellent customer service, upholding high level of customer satisfaction.
- Ordered prompt product dispatch to meet business delivery timeframes.
- Completed 20 targeted outbound telephone calls per day to assigned new and existing customers.
Shipping Clerk
3Cr Bioscience Ltd
Harlow, Essex
2021.07 - 2022.06
- Ensuring all customers orders processed accordingly
- Processed inventory transactions to dispatch required goods.
- Conducted research and gathered information from multiple sources to present clear results.
- Completed customer orders with speed and accuracy.
- Booking shipments with courier companies
- Completing customers quotations and invoicing using Xero accounts system
- Ensure bespoke databases kept up to date and stock checks completed on a monthly basis
- Dealing with general enquiries
- Braced and padded items to prevent shifting or damage during transport.
- Followed safety standards for carrying, moving and storing freight.
- Prepared and recorded clear, accurate shipping documentation.
- Followed safety guidelines when operating in hazardous environments.
- Provided required certifications for international shipments to USA.
Operations /Customs Co-Ordinator
Freightport Logistics
Basildon, Essex
2021.01 - 2021.07
- Ensuring that all import and export shipments are entered correctly onto ASM system linked to HMRC CHIEF Systems to ensure the smooth arrival/departure of goods
- Ensuring all commodity codes, invoice values, correct terms of sale are entered correctly onto the system, dealing with HMRC if any issues with the entry after the arrival of the shipment on Destin8 system
- Dealing with the import consolidated service from Lithuania, once customs cleared arranged onward deliveries
- Answered phone calls and responded to emails from clients.
Temporary Positions
Various Employment Agencies
Harlow, Essex
2020.08 - 2020.12
- Temping within various companies within Harlow
- Mainly administrative positions
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built rapport with new and existing customers to boost client retention.
Logistics Co-ordinator
Mtec Warehousing
Ware, Hertfordshire
2008.08 - 2020.07
- Held the position of Traffic/Planning Manager from 2013
- Operating 24/7 had to ensure that drivers working time directives were adhered to, drivers have breaks during the week if required
- Booking made by either e-mail or phone in advance or at very short notice by either Museums, Galleries or private clients
- Once booking had been confirmed, the correct vehicle, technicians and any internal equipment requests needed to be scheduled
- Briefing the drivers/technicians allocated for the collection / delivery / installation ensure any artwork or equipment required is loaded onto the vehicle, ensure the vehicle/trailer was at the correct temperature
- Speaking to drivers whilst on route to ensure that all timed deliveries/collections have been completed
- Completing all necessary paperwork required for each job file including invoicing once completed
- Some clients required quotations before the work could be carried out, some clients had set rates
- Over the years built and grew relationships with clients, from private art collectors, Galleries or auction houses and have assisted with the growth of business within Mtec
- General enquires from Warehouse issues, booking vehicles for general and dedicated deliveries/collections both within the UK, Europe, installation requests within gallery space, private residence or public spaces, these could be a mixture of small artwork installations to major sculptures installations
- Dealing with both airfreight, sea freight shipments, including customs formalities and any other export documents required depending on destination
- Liaise with internal departments within the company in connection with any site visits required before quotes and booking requirements could be made
- Booking vehicles for inspections/MOT ensuring that all vehicles and trailers compliant
- Requesting Method Statements or Risk Assessments,
- Ensuring equipment hire is placed within time (larger plant) speak to the warehouse supervisor at the various warehouses to ensure that artworks / equipment where picked and available for delivery as per picking list created
- Some loads due to the size needed special movement documentation, ensuring this was completed and booked accordingly
- Reviewed logistics procedures to identify opportunities for improvement.
- Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
- Liaised with customers to provide order updates and confirm delivery dates and requirements.
- Worked with warehouse teams to plan and execute efficient storage strategies.
- Optimised vehicle utilisation and cost-effectiveness in line with company targets.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Selected, trained and performance-managed staff to build results-focused team.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
GCSEs - English/Maths/Food & Nutrition/RE/Child Care
St. Marks RC Comprehensive
Harlow, EssexSkills
- Manual planning
- Route planning
- Transport optimisation
- Problem solving
- Problem-solving
- Customer-focused
- Team building
- Leadership
- Communication skills
- Time management
Custom
07794 655001
Personal Information
Date of birth: 02/15/69
Timeline
Customs & Brokerage Executive
GBA Logistics
2022.08 - Current
Various Temping Positions
Agencies
2022.07 - 2023.08
Shipping Clerk
3Cr Bioscience Ltd
2021.07 - 2022.06
Operations /Customs Co-Ordinator
Freightport Logistics
2021.01 - 2021.07
Temporary Positions
Various Employment Agencies
2020.08 - 2020.12
Logistics Co-ordinator
Mtec Warehousing
2008.08 - 2020.07
GCSEs - English/Maths/Food & Nutrition/RE/Child Care
St. Marks RC Comprehensive