Mazzilly Ramirez
Aylesbury,Buckinghamshire
Summary
Experienced professional specialising in logistics management and team leadership. Capable of optimising supply chain processes and ensuring timely deliveries through strategic planning and coordination. Skilled in fostering collaboration and streamlining operations to enhance efficiency and productivity.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant office manager
HS2/EKFB
Aylesbury, Buckinghamshire
2025.04 - Current
- Enhanced customer satisfaction through professional front desk management.
- Ensured timely dispatch of goods, resulting in higher stakeholders satisfaction rates.
- Boosted productivity with efficient delegating of tasks.
- Increased efficiency by streamlining office processes.
- Improved communication for better team collaboration.
- Coordinated with procurement team to ensure seamless supply-chain operations.
- Resolved inventory discrepancies, minimising loss and maintaining account accuracy.
Transport coordinator
HS2/Bauer Keller JV
Aylesbury, Buckinghamshire
2022.08 - 2025.04
- Collaborated with stakeholders to formulate strategic plans.
- Kept all company logs and records updated, recording daily details of work performed.
- Strategically planned delivery runs and routes to maximise available resources.
- Verified project adherence to regulatory and legal frameworks for compliant delivery.
- Educated teams on best practices to uplift speed and accuracy.
- Strengthened customer loyalty by providing immediate, accurate response to ad-hoc bookings.
- Prepared purchase orders in accordance with demand forecasts.
Logistics administrator
HS2/EIME
Aylesbury, Buckinghamshire
2021.08 - 2022.07
- Managed transportation schedules to ensure prompt deliveries.
- Took initiative to self-assign administrative tasks in line with company policy to maximize impact.
- Participated in logistics strategy meetings, offering insightful input.
- Resolved logistical issues promptly, minimising disruptions in operations.
- Reviewed logistics procedures to identify opportunities for improvement.
Customer service representative
Teleperformance UK
London, City of London
2020.10 - 2021.05
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained compliant documentation on CMT for reliable company records.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service representative
HCL Technologies
London, City of London
2020.06 - 2020.10
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Assistant manager
Pret A Manger
London, City of London
2015.01 - 2020.03
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Trained staff on best practices to achieve optimal productivity.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assistant project coordinator
IRMO
London, Great Britain
2018.01 - 2019.01
- Collaborated with project teams in gathering user requirements and developing project plans.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Assessed risks to identify potential issues and implement mitigation strategies.
- Maximised communication and transparency between clients, internal departments and stakeholders.
Education
Bachelor of Business Administration - Economics
Universidad Nueva Granada
Colombia 2008.01 - 2013.12
NVQ Level 1 - Pay Roll
College Mary Award
London 2018.01 - 2018.04
Skills
- Transport optimisation
- Logistics planning
- Customer service skills
- Problem solving
- Transportation regulations compliance
- Manual planning
- Operational research
- Route planning expertise
Certification
- ZendDesk
- Evision
- Causeway
- Microsoft Office
- VBMS - Vehicle Booking System
Languages
Spanish
Native
Timeline
Assistant office manager
HS2/EKFB
2025.04 - Current
Transport coordinator
HS2/Bauer Keller JV
2022.08 - 2025.04
Logistics administrator
HS2/EIME
2021.08 - 2022.07
Customer service representative
Teleperformance UK
2020.10 - 2021.05
Customer service representative
HCL Technologies
2020.06 - 2020.10
Assistant project coordinator
IRMO
2018.01 - 2019.01
NVQ Level 1 - Pay Roll
College Mary Award
2018.01 - 2018.04
Assistant manager
Pret A Manger
2015.01 - 2020.03
Bachelor of Business Administration - Economics
Universidad Nueva Granada
2008.01 - 2013.12