Anne-Marie Campbell
London
Summary
Experienced professional with extensive knowledge of betting shop operations, betting regulations, and the gambling industry. Demonstrates exceptional communication skills, a diligent work ethic, and a proven ability to upsell effectively. Committed to delivering high-quality service while leveraging industry insight to drive business success.
Overview
11
11
years of professional experience
Work history
Sales manager
Betfred
Golders Green/Colindale and Edgware
04.2016 - Current
- Adhered to Area Manager & Area Supervisors instructions gaining high results in performance in shop profits.
- Trained new staff members in sales proceduresand company policies.
- Guided shop team members on best practices in upselling promotional activity to help sell the Betfred brand.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Boosted gross margin percentages by initiating cost-saving measures.
- Optimised sales methods to best engage, acquire and retain customers.
- Adhered to regulatory guidelines for legal compliance.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within deadlines given by Area Team members.
- Increased customer satisfaction by resolving issues in shop.
- Enhanced security measures to prevent company loses.
- Managed staffing to ensuring optimal coverage during busy periods to ensure any interuption to the running of the shop.
Deputy Sales Manager
Betfred
Golders Green
02.2015 - 03.2016
- Worked along side shop manager to help with the enhancement of the business.
- Trained new staff members in sales procedures and company policies.
- Fostered positive working environment through strong leadership skills.
- Provided assistance to customers, improving their shopping experience.
- Assisted in managing the store during peak hours, ensuring efficient operations.
- Handled customer queries and complaints professionally, resulting in repeat business.
Assistant Sales Manager
Betfred
Colindale
01.2014 - 02.2015
- Improved team performance to achieve sales targets
- Provided comprehensive after-sales service, building lasting relationships with customers.
- Assisted in managing the store during peak hours, ensuring efficient operations.
- Increased customer satisfaction by providing top-notch service.
Skills
- Betting shop operations
- Betting regulation knowledge
- Gambling industry insight
- Hardworking and diligent
- Upselling
- Hardworking
- Communication skills
Timeline
Sales manager
Betfred
04.2016 - Current
Deputy Sales Manager
Betfred
02.2015 - 03.2016
Assistant Sales Manager
Betfred
01.2014 - 02.2015
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