Ann Castro
Cheltenham
Summary
Experienced and compassionate professional with focus on providing high-quality patient care in healthcare settings. Skilled in supporting medical teams, ensuring patient comfort, and maintaining safe and clean environment. Proficient in performing routine clinical tasks and administrative duties to enhance overall healthcare efficiency.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Healthcare Support Worker
Person Centred Care Company Ltd.
Cheltenham
2023.01 - 2025.07
- Observing and monitoring patients' vital signs, symptoms, and overall well-being, and reporting any changes or concerns to healthcare professionals.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Documented patient observations accurately for healthcare team's reference.
Medical Associate
DNATA TRAVEL CENTER EMIRATES
Clark
2021.01 - 2023.01
- Managed front desk operations for a high-volume clinic, overseeing patient check-ins, scheduling & billing support. Streamlined patient flow and improved efficiency by coordinating with medical staff and handling a multi-line phone system to address inquiries and provide essential information.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
MSc - Biomedical Science
University of Chester
Chester, Cheshire 2023.09 - 2025.11
Skills
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Calm under pressure
- Dementia care expertise
- Client assessment capabilities
- Autism Spectrum Disorder support
- Documentation expertise
- Record keeping accuracy
- Interpersonal communication
- Conflict Resolution
Languages
English
Fluent
Timeline
MSc - Biomedical Science
University of Chester
2023.09 - 2025.11
Healthcare Support Worker
Person Centred Care Company Ltd.
2023.01 - 2025.07
Medical Associate
DNATA TRAVEL CENTER EMIRATES
2021.01 - 2023.01