Anna Catherine Carter
Kettering,Northants
Summary
I am an organized Administrator with strong communication skills, paired with a friendly and approachable demeanour. I have extensive experience in handling multiple tasks efficiently while maintaining a positive attitude. I am skilled in customer service, problem-solving and adapting to new challenges quickly. With extensive experience at handling confidential information I have a pro-active approach to ensure smooth office operations.
Overview
39
39
years of professional experience
Work History
Receptionist & Administrator to Chronic Pain Team
Kettering General Hospital
Kettering, Northamptonshire
01.2017 - Current
- Greet patients warmly and positively upon arrival.
- Handle telephone inquiries, taking detailed messages to improve communication.
- Address patient concerns supportively and refer them to clinical staff.
- Maintain cleanliness and order in the reception area to enhance patient experience.
- Keep reception stocked with informative pamphlets and booklets.
- Perform routine admin tasks to assist our team.
- Handle sensitive documents with confidentiality, adhering to data protection standards.
- Utilise Microsoft Office and Excel for tracking, updating records, and preparing correspondence.
- Capture client information and input data into in-house systems for company use.
- Manage incoming and outgoing mail daily.
Training and Support Consultant
Skillstudio Ltd
07.2007 - 12.2016
- Responsible for arranging and coordinating training courses in UK, Europe, Middle East and USA.
- Maintaining efficient Credit Control, ensuring that prompt payment is received from Clients and following up overdue invoices in a timely manner.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results.
Sales Assistant
Bookworld España
Torrevieja, Alicante
05.2005 - 07.2007
- Provided attentive sales support to enhance customer experience and generate positive feedback.
- Maintained cleanliness and tidiness of shop for efficient opening each morning.
- Collaborated effectively with team members to meet sales targets and support overall store success.
- Ensured compliance with health and safety guidelines, promoting a safe shopping environment.
- Processed sales transactions with accuracy, efficiently managing cash and card payments.
Part Time Administrative Assistant (2 days per week)
Canterbury Christ Church University College
Southborough, Tunbridge Well
01.2003 - 11.2003
- Organised selection and practical skills days for students by liaising with schools and tutors via phone and email.
- Co-ordinated training days ensuring readiness of training packs for trainers and smooth operation of events.
- Entered student and programme data onto Excel spreadsheets.
- Handled routine correspondence from external mail, including prospective student enquiries.
Secretary
Alchemy Partners
London
11.2000 - 11.2001
- Assisted partners and legal counsel with daily administrative tasks.
- Produced comprehensive business proposals using MS Word.
- Organised international travel arrangements for partners.
- Managed scheduling and meetings using MS Office.
- Transcribed letters and documents for legal counsel and partners from audio.
- Provided reception and telephone coverage during the receptionist’s lunch break.
Temporary HR Officer
West Kent College
Tonbridge, Kent
07.2000 - 10.2000
- Assisted in recruitment and selection of lecturing and administration staff.
- Conducted interviews with prospective candidates.
- Issued contracts of employment or rejection letters using MS Word.
- Supported in updating HR policies, including co-writing a new maternity leave policy alongside the HR manager.
HR Officer
Lazard Brothers & Co., Limited
London
09.1987 - 03.2000
- Responded to employee queries regarding HR policies including maternity leave, benefits, and other concerns promptly and accurately.
- Managed recruitment processes, including advertising vacancies, screening candidates, and coordinating interviews.
- Facilitated employee relations, addressing grievances and mediating conflicts to maintain a harmonious work environment.
- Managed confidential personnel records, safeguarding employee privacy and data protection.
Education
A-Levels - 'A' Levels
Holy Trinity Convent
Bromley1987
'O' Levels - 10 'O' Levels all grade C or above including Maths and English
Holy Trinity Convent
Bromley1985
Skills
- Extensive administrative experience with proven verbal and written communication skills
- Experience of working in busy environments whilst applying attention to detail
- Excellent interpersonal skills, building positive relations with staff and patients alike
- IT proficiency, including MS Office expertise
- Positive attitude with a smile!
Languages
Spanish
Intermediate
B1
Hobbies and interests
- Exercising regularly to achieve optimum mental and physical wellness
- Enjoying the great outdoors, including walking, gardening and travelling
- Practising mindfulness by painting
- Singing in a local choir
- Socialising
Timeline
Receptionist & Administrator to Chronic Pain Team
Kettering General Hospital
01.2017 - Current
Training and Support Consultant
Skillstudio Ltd
07.2007 - 12.2016
Sales Assistant
Bookworld España
05.2005 - 07.2007
Part Time Administrative Assistant (2 days per week)
Canterbury Christ Church University College
01.2003 - 11.2003
Secretary
Alchemy Partners
11.2000 - 11.2001
Temporary HR Officer
West Kent College
07.2000 - 10.2000
HR Officer
Lazard Brothers & Co., Limited
09.1987 - 03.2000
A-Levels - 'A' Levels
Holy Trinity Convent
'O' Levels - 10 'O' Levels all grade C or above including Maths and English
Holy Trinity Convent