Kimberley Jeffrey
Worcester,Worcestershire
Summary
I am a very focused, hardworking and dedicated professional with a wealth of public, private and third sector experience. This includes over 30 years’ administrative and management experience, along with achieving a postgraduate qualification in Management Studies. With the business acumen I have gained, I am able to evaluate and identify areas within an organisation which can be improved to be more efficient, effective and to ‘add value'. I am a down-to-earth person, who has a warm and friendly personality, with a polite manner and excellent interpersonal and communication skills. I have a genuine desire to help others and with my friendly, polite and caring nature I am able to communicate with people of all ages and from all walks of life, to build an instant rapport and put people at ease. I pride myself on setting and achieving exceptionally high standards in everything I do, approaching every task with a ‘can-do' attitude, and feel my drive, tenacity and eye for detail always ensures I am efficient and thorough when undertaking any task. I am a very organised person who is able to prioritise tasks with ease and who thrives in a busy environment. I am a very self-motivated person who always uses her initiative and so works very well autonomously and as part of a successful team. I would class myself as an astute person who is a quick learner and therefore able to learn new skills with ease. I am a very methodical and thorough person, who has been praised on many occasions by clients and colleagues for being a friendly, caring, positive, inspirational and thorough person, who shows empathy and understanding. I pride myself on going the ‘extra mile’ to achieve success by using both innovative and creative approaches. Having taken early retirement to care for my beautiful granddaughter, who is now older and at pre-school, I am now looking to utilise my skills and experience to do a part-time role as a Receptionist/Administrator. I have also recently started a voluntary role as a Receptionist/Administrator for a local charity in Droitwich.
Overview
46
46
years of professional experience
7
7
years of post-secondary education
Work history
Volunteer Receptionist & Administrator
Droitwich Spa & Rural Council - Voluntary Service
Droitwich, Worcestershire
01.2026 - Current
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directing visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Utilising multi-line telephone system to manage incoming and outgoing calls effectively.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisting with administrative tasks, improving overall functionality of the office.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Providing valuable support during busy periods, contributing to successful operation under high pressure.
- Collaborated with team members in the preparation and organising of company events.
- Upholding confidentiality with sensitive information handling procedures.
INFORMATION & ADVICE MANAGER
Age UK Worcester & Malvern Hills | Worcester & Malvern
11.2021 - 12.2022
- Daily management of the Information & Advice Service (I&A) and the team of staff, along with our volunteers, to ensure the service we provide is the highest standard possible and matches the needs of our clients
- Providing a fully comprehensive, holistic and person-centred approach to anyone accessing our free services, by phone, email, our website enquiry form and in person
- Regular evaluation of current I&A practices and procedures, to implement any changes to ensure our systems and procedures are the most effective, efficient and cost-effective, plus promoting the growth of our service and charity as a whole
- Updating I&A policies and procedures to ensure they adhere to all current and relevant legislation
- Utilising my change management skills to gain the ‘buy-in' from all staff and volunteers, to ensure all changes are successfully implemented and maintained
- Implementing and managing a robust independent file review procedure, along with a client feedback process
- Regular supervision meetings and appraisals with staff and volunteers to ensure their performance adheres to the IAQP/QAA benchmarks and standards
- Submitting applications and managing funded projects to ensure a successful outcome and funding for our charity
- Attending conferences, volunteer fairs, Worcestershire Advice Partnership and other stakeholder meetings, etc
- Promoting our charity through the use of leaflets, success stories on our website, community outreach sessions, social media etc
- The recruitment, selection, induction, training, support and development of the I&A team
- The gathering of data, statistics, database management and reporting
- Promoting strong working relationships with external agencies
- Ensuring staff and I adhere to and maintain Advice Quality Standards, GDPR, confidentiality etc
- To deliver against all Age UK WMH aims and objectives
- Utilising all I.T
- Systems, which includes Charity Log Database, MS Word, Excel, Powerpoint and Outlook packages.
LIVING WELL ADVISOR
Age UK Herefordshire & Worcestershire
Worcester
01.2021 - 12.2021
- Managing a caseload of clients and providing an holistic person-centred approach by phone, email and face-to-face appointments in the office and/or the client's home
- Providing free impartial, relevant and up-to-date information and advice on a variety of subjects e.g
- Housing, DWP benefits, debts & financial management, Healthy Living etc
- Providing information, advice and support regarding benefit eligibility criteria and support to make claims for residential and community care, blue badge and bus pass applications, along with information and advice on Wills, Lasting Powers of Attorney, local support services and completing benefit checks
- To provide Specialist Dementia support to clients', as well as Veteran support to ex-service personnel.
SUPPORT MANAGER
Shaw Trust
Worcester & Malvern
01.2019 - 01.2021
- Managing a caseload of clients in Worcester, Malvern, Kidderminster and Redditch to provide a person-centred holistic approach to identify their needs and support them to overcome any barriers to gaining and sustaining suitable employment
- After an initial assessment, an action plan was compiled and agreed to provide information, support, training etc
- Identifying and overcoming any barriers to employment to equip them with the required skills and knowledge to gain sustainable employment, which matched their aims and objectives and their health conditions/disabilities
- Empathising with clients to promote and improve their confidence and support them to apply for benefits, employment etc
- Recruiting and managing a team of volunteers and mentors to help achieve the aims of the government funded programme and our charity
- Adhering to all government guidelines and monitoring, especially with regards to the reporting and case recording.
EMPLOYMENT & IN-WORK SUPPORT ADVISOR
Remploy Ltd
Worcester
05.2010 - 12.2018
- Management of a caseload of clients attending a Government funded Work Choice Programme
- Offering information, advice and guidance (IAG) to support clients to overcome any barriers to gaining sustainable employment, plus providing In Work Support to all candidates to enable them to sustain their new or current employment
- Providing advice to employers on any reasonable adjustments required by their employee(s) due to a health condition or disability
- Clients' skills and personal/vocational development requirements were assessed and training provided to improve their employability skills and open up future employment opportunities
- Compiling an individualised programme which met the needs of the customer, potential employers and local/national industry
- Meeting and exceeding all targets set by successfully placing clients into sustainable employment opportunities
- By utilising my negotiation and motivational skills to help motivate clients to overcome their complex barriers and successfully gain and sustain employment
- As a WRAF veteran, I was also the 'Veteran Champion' dealing exclusively with all 'ex-forces' veterans looking for welfare & employment support
- As a qualified Dyslexia Assessor I completed Dyslexia assessments for clients, then compiled reports with recommendations for reasonable adjustments in their role/during staff training
- I successfully achieved all compliance targets and requirements set by the Department of Work and Pensions.
DEPUTY CENTRE MANAGER
The Myriad Centre
Worcester
08.2009 - 05.2010
- Management of the Centre and its team of staff (22 paid and 5 voluntary), to ensure the highest standards of care, inclusion and education were provided to all clients
- The monitoring of our care provision to ensure best practice, added value and adherence to Care Standards, promotion of the Centre to local businesses, schools, prospective clients etc
- Using a variety of marketing strategies; assessment of clients' needs and compilation of individual care plans
- Design and implementation of educational programmes for clients, and management of staff payroll, rota's, annual leave, plus all staff development and training requirements
- All staff recruitment and selection, monitoring of performance, appraisals, health & safety and Centre finance.
STUDENT MIDWIFE, University of Worcester & Worcestershire Royal Hospital
09.2008 - 07.2009
- Studying on the BSc in Midwifery at University of Worcester and skillfully managing the pressures of the academic studies and commitment to long day and night shifts for 12 months
- Placements at Worcestershire Royal Hospital on the delivery suite, postnatal ward, antenatal clinics, Special Care Baby Unit to provide advice, information, care and support for women and their babies during pregnancy, labour and the postpartum period
- Developing core skills providing antenatal, intrapartum and postnatal care, including phlebotomy
- Supported women, their partners and families during childbirth in a variety of settings including at home, in the midwifery-led unit and in birth centres
- Performed and recorded manual medical evaluations and procedures
- Monitored the condition of the fetus, applying effective pain management techniques to facilitate smooth labour
- Supported daily care of baby, advising new mothers on feeding, bathing and breast feeding techniques
- Delivered comprehensive, caring, research and evidence-based care to mothers and their families
- Helping women to make informed decisions about the care and services they want to access and providing health education and parenting advice until care was transferred to a health visitor
- Handled emergencies focused on achieving positive outcomes
- Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations
- Applied in-depth knowledge by monitoring state of mother and fetus to limit and manage health complications and provide safe environment during labour
- Provided emotional support during delivery, coaching and calming patients to enable safe delivery
- Monitored and recorded patient conditions before, during and after delivery and reported abnormalities for immediate intervention
- Identified high risk pregnancies, working closely with health care professionals for continued health and safety of mother and child
- Monitored progress and administered medication, injections and intravenous infusions during labour
- Dealt professionally and emphatically with emotionally charged situations with care
- Wrote patient care plans after assessing and monitoring expectant mothers and developing fetuses
- Monitored health of mother and child, referring mother to obstetrician in case of medical complications
- Aided decision making by providing correct care and service information, health education and parenting advice
- Took patient samples, checked temperatures and monitored blood pressure and pulse, fostering patient health
- Applied knowledge of drugs and pain management while assisting women in labour
- Conducted parenting classes, clinical examinations and screenings for accurate antenatal care
- Maintained accurate patient notes to hospital standards
- Ensured excellent patient experience by demonstrating exceptional attention to detail, empathetic customer service and communication
- Providing weekly parenting classes to parents-to-be and
- New parents in partnership with the National Childbirth Trust
- Providing support, information and advice to the mother's family/carer.
WORK EXPERIENCE & PROFESSIONAL TRAINING MANAGER
Worcester College of Technology
Worcester
01.1993 - 07.2008
- Designed, implemented and managed the first Work Experience/Professional Training Programme and management of the Work Experience Team and all volunteers
- Evaluated mainstream students and students with learning difficulties/disabilities (LDD) to assess their current employment skills plus discussed their career aspirations
- Offered advice and guidance regarding the options available and then agreed realistic and attainable individual learning plans
- Delivered weekly lecturing sessions to foundation students in work preparation and I.T
- Skills e.g., job search skills, including CV compilation, job applications and interview techniques
- Providing weekly lectures in Human Biology to mainstream students as part of their BTEC in Health & Social Care
- Compiled lesson plans and completed part-time lecturing in Health & Social Care and Vocational Practice to GNVQ students and those with learning difficulties/disabilities
- Arranged work experience/vocational practice placements for students with local businesses and provided support to both the learner and employer to ensure ongoing success of the placement
- The completion of all Health & Safety Risk Assessments, DBS Police Checks and all external monitoring/assessment visits with students at employer premises
- The successful management of two European Social Funded projects, ‘Step into Work' and ‘Supported Work for Employment and Lifelong Learning', along with the project funding.
STOCK CONTROLLER/BUYER
WRAF, Women's Royal Air Force
01.1984 - 01.1988
- Responsible for the purchase and provision of all items required by the Royal Family whilst serving in The Queen's Flight at RAF Benson
- Managed stock rotations to balance inventory of perishable products and minimise wastage
- Maintained neat and clean store areas in line with health and safety policies
- Adapted to changing demands and seasonal trends
- Investigated missing items, discrepancies and losses
- Located and retrieved requested products on shop floor and in storage areas
- Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs
- Guaranteed high supply service levels to drive productivity
- Minimised reporting errors when working in fast-paced environment with high volume of inventory
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities
- Scrutinised transactions to locate root cause of database inaccuracies, implementing action to prevent reoccurrence
- Scheduled delivery and logistical operations to minimise risk of delays
- Planned orders with supplies, producing re-order point reports to guide strategic decision-making.
CIVIL SERVANT
CUSTOMER SERVICES
01.1980 - 01.1984
Education
Bachelor of Science - Midwifery
University of Worcester
07.2009
Certificate of Higher Education | Planning for Learning - Preparing to Teach in the Lifelong Learning Sector (PTTL)
University of Wolverhampton
09.2007 - 07.2008
GCSEs - Human Biology
Worcester College of Technology
Worcester 09.2006 - 07.2007
Postgraduate Diploma and Certificate - Management Studies (PgDMS)
University of Central England in Birmingham
Birmingham 09.2002 - 07.2004
NEBS Certificate | Management - Management Studies
Worcester College of Technology
Worcester 09.2001 - 07.2002
BTEC National Certificate - Health & Social Care
Worcester College of Technology
Worcester 09.1994 - 07.1996
NVQ Level 3 - Business Administration
Worcester College of Technology
Worcester 09.1992 - 07.1993
Royal Society of Arts (RSA) - Stock Control
Women's Royal Air Force - Ministry of Defence
Hereford, Herefordshire 01.1985 - 04.1985
GCSEs -
Nunnery Wood High School
WorcesterSee attached list for further details
Numerous In-House Training Courses
Skills
- Highly organised & meticulous
- Reliable, trustworthy & flexible
- Team player & self-motivated
- Extensive Customer Service experience
- Strong and proficient administrative skills
- Strong verbal and written communication skills
- IT Proficient & digital information management
- Data management
- Problem Solving
- Managerial knowledge and experience
- Qualified & experienced Trainer
- Medical knowledge, skills and experience
- Team Leadership
- Powerful influencing & negotiation skills
- Person-Centred Approach
- Reflective Practitioner
Timeline
Volunteer Receptionist & Administrator
Droitwich Spa & Rural Council - Voluntary Service
01.2026 - Current
INFORMATION & ADVICE MANAGER
Age UK Worcester & Malvern Hills | Worcester & Malvern
11.2021 - 12.2022
LIVING WELL ADVISOR
Age UK Herefordshire & Worcestershire
01.2021 - 12.2021
SUPPORT MANAGER
Shaw Trust
01.2019 - 01.2021
EMPLOYMENT & IN-WORK SUPPORT ADVISOR
Remploy Ltd
05.2010 - 12.2018
DEPUTY CENTRE MANAGER
The Myriad Centre
08.2009 - 05.2010
STUDENT MIDWIFE, University of Worcester & Worcestershire Royal Hospital
09.2008 - 07.2009
Certificate of Higher Education | Planning for Learning - Preparing to Teach in the Lifelong Learning Sector (PTTL)
University of Wolverhampton
09.2007 - 07.2008
GCSEs - Human Biology
Worcester College of Technology
09.2006 - 07.2007
Postgraduate Diploma and Certificate - Management Studies (PgDMS)
University of Central England in Birmingham
09.2002 - 07.2004
NEBS Certificate | Management - Management Studies
Worcester College of Technology
09.2001 - 07.2002
BTEC National Certificate - Health & Social Care
Worcester College of Technology
09.1994 - 07.1996
WORK EXPERIENCE & PROFESSIONAL TRAINING MANAGER
Worcester College of Technology
01.1993 - 07.2008
NVQ Level 3 - Business Administration
Worcester College of Technology
09.1992 - 07.1993
Royal Society of Arts (RSA) - Stock Control
Women's Royal Air Force - Ministry of Defence
01.1985 - 04.1985
STOCK CONTROLLER/BUYER
WRAF, Women's Royal Air Force
01.1984 - 01.1988
CIVIL SERVANT
CUSTOMER SERVICES
01.1980 - 01.1984
Bachelor of Science - Midwifery
University of Worcester
GCSEs -
Nunnery Wood High School
See attached list for further details
Numerous In-House Training Courses