Maisy Mudge
Tywyn,Gwynedd
Summary
A dedicated and versatile professional with over 8 years of experience in retail, hospitality, and administration, coupled with an academic background in History (BA) and Modern History (MA). Skilled in managing a variety of tasks in high-pressure environments, from customer service to complex administrative duties. With two years of experience in deposit administration within the estate agency sector, I bring a detail-oriented and organized approach to managing sensitive information and resolving customer queries. Adept at working independently and collaboratively, I am now looking to leverage my diverse skill set in a challenging role that offers professional growth and development.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
Deposit Administrator
Connells Group
Birkenhead, Merseyside
2023.07 - Current
- Managed and processed tenant deposit transactions, ensuring compliance with all relevant legal requirements, including the Tenancy Deposit Scheme (TDS)
- Coordinated with landlords, tenants, and agents to ensure smooth deposit handling, including negotiations regarding deductions and return of deposits at the end of tenancies.
- Maintained accurate records of deposit transactions, ensuring data integrity and timely updates to the system.
- Responded to client and tenant inquiries regarding deposit-related matters, providing clear and professional communication to resolve disputes or issues.
- Worked closely with the property management and lettings teams to track and monitor deposits, ensuring adherence to company policies and relevant legislation.
- Processed financial transactions efficiently, including deposit refunds and deductions, contributing to the overall efficiency of the lettings department.
Bar staff member
Victorian Slipway
Tywyn, Gwynedd
2020.07 - 2022.09
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks and worked alongside bar manager whilst managing stock.
- Worked long-hours in fast-paced environments in order to reach customer satisfaction.
- Trained new bar and waitressing staff upon arrival.
Retail Clerk
Du-Casse Aberdyfi
Aberdyfi, Gwynedd
2017.05 - 2022.09
- Oversaw the correct labelling and packaging of stock.
- Identified and removed out-of-date stock, correctly recording waste.
- Interacted with customers whilst scanning and packing items, personalising shopping experience.
- Managed payments via cash or card. Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
- Demonstrated ability to work as a team alongside other colleagues.
- Trained new staff upon arrival, demonstrating leadership. Maintained immaculate hygiene and sanitation within the work space whilst handling food.
Ice Cream Server
Holgates
Tywyn, Gwynedd
2014.04 - 2016.10
- Achieved high levels of customer satisfaction by customising orders based on allergens and special dietary requirements.
- Produced ice cream and yoghurt options by running three machines simultaneously.
- Ability to work as a team, yet use my own initiative in fast-paced and busy environments.
- Handled both cash and card payments in order to reach customer satisfaction.
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
- Maintained food safety by checking temperatures and storing ingredients correctly.
- Kept work space regularly sanitised.
Education
GCSEs -
Tywyn Secondary School
Tywyn, Gwynedd 2012.09 - 2017.05
A-Levels -
Ysgol Bro Hyddgen
Machynlleth, Powys 2017.09 - 2019.05
Bachelor of Arts - History
Liverpool John Moores University
Liverpool 2019.09 - 2022.05
Master of Arts - Modern History
Liverpool John Moores University
Liverpool 2022.09 - 2023.07
Skills
- Customer Service Excellence – Extensive experience in retail and pub environments, providing outstanding service and building rapport with customers to ensure satisfaction and loyalty
- Administrative Efficiency – Proficient in handling administrative tasks, including managing deposit records, processing paperwork, and maintaining accurate databases within the property sector
- Communication & Negotiation – Strong verbal and written communication skills, with a proven ability to negotiate, resolve conflicts, and maintain professional relationships
- Problem-Solving – Ability to handle complex queries and issues, utilizing critical thinking and a calm, solution-focused approach
- Time Management & Multitasking – Capable of juggling multiple priorities efficiently, from managing shifts in hospitality to handling various administrative responsibilities
- Attention to Detail – High level of accuracy when processing financial information and documentation, ensuring compliance with industry standards
- Team Collaboration – Team-oriented, with experience working in diverse environments, from retail teams to collaborative office settings in property management
- IT Proficiency – Experienced with Microsoft Office Suite, VECO systems, property management software, and general office tools to support workflow and productivity
Languages
English
Native
Welsh
Fluent
French
Intermediate
Timeline
Deposit Administrator
Connells Group
2023.07 - Current
Master of Arts - Modern History
Liverpool John Moores University
2022.09 - 2023.07
Bar staff member
Victorian Slipway
2020.07 - 2022.09
Bachelor of Arts - History
Liverpool John Moores University
2019.09 - 2022.05
A-Levels -
Ysgol Bro Hyddgen
2017.09 - 2019.05
Retail Clerk
Du-Casse Aberdyfi
2017.05 - 2022.09
Ice Cream Server
Holgates
2014.04 - 2016.10
GCSEs -
Tywyn Secondary School
2012.09 - 2017.05