Anna-Grace Clara-Rose Holdsworth
Machynlleth,Powys
Summary
Polite and professional individual with strong communication and multitasking skills, with excellent interpersonal communication strengths. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
9
9
years of professional experience
Work history
Sales Assistant
Ascona
Machynlleth, Powys
2025.04 - Current
- Dealt with difficult customers, maintaining a professional demeanour.
- Assisted customers with fuel dispensing for safety and convenience.
- Handled complaints, resulting in improved customer relations.
- Organised stock supplies in storage area for easy retrieval.
- Checked fuel levels frequently, preventing supply shortages.
- Monitored CCTV system to deter thefts and vandalism.
- Provided information on car wash services to maximise profits.
- Performed daily cash count to maintain accurate records.
- Maintained cleanliness of station for enhanced customer experience.
- Demonstrated knowledge of various fuels to assist customers' choice.
- Completed general cleaning duties, mopping floors and emptying trashcans.
- Kept updated on latest store products to better serve customers.
- Maintained and organised forecourt and shop areas to enhance store visual appearance.
- Handled payments using cash, cheque and credit card with zero error.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Trained new staff members, fostering a supportive working environment.
Bartender
The White Lion Hotel
Machynlleth, Powys
2021.09 - 2026.05
- Welcoming guests with friendly conversation and fun atmosphere.
- Maintaining bar stocks, replenishing daily as necessary. Unloading deliveries, restocking barrels, CO2, wine, beer, and spirits. All whilst maintaining a clean and tidy work environment.
- Developed a knowledge of full menu including bar menu, food prep, and opening and closing procedures.
- Greeting customers, providing an excellent customer service, giving information on special promotions, taking orders, serving food, and processing payments.
- I am a night duty manager responsible for staff from start to the end of shift. Performing bar closing duties, thoroughly cleaning, sanitising and replenishing stock for next day.
Customer Service Advisor
Quartrix Ltd
Newtown, Powys
2017.09 - 2023.08
- Worked on a 3G project, arranging shipment of replacement units and installation of tracking system
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Transferred customer calls to respective department or personnel to address specific issues.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained and developed relationships with customers and installation engineers.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Handled requests via phone/email with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
- Arranged appointments and rearranged cancelled or no-show appointments
- Ensured email inbox is up to date and responded in a timely manner
- Recorded and processed customer data accurately.
- Chased customers to install their self-install devices.
- Worked within the insurance department, confirming appointments, processing amendments, monitoring system reports, month end figures and authorizing installer invoices.
Sales assistant
SPAR
Machynlleth, Powys
2017.08 - 2017.09
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers in locating specific items to boost satisfaction.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Organised displays to promote inventory and encourage customer purchases.
Housekeeper and Kitchen Porter
Penhelig Arms Hotel
Penhelig, Gwynedd
2017.03 - 2017.08
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Washed, peeled and chopped vegetables to be used in dishes.
Education
Diploma of Higher Education - Health and Social Care
NPTC Group Newtown Campus
Newtown, POWGCSEs -
Ysgol Uwchradd Tywyn
Tywyn, GWNSkills
- Initiative taking
- Empathy
- Time optimization
- Cash handling
- Complaint resolution
- Inventory management
- Customer service
- GDPR knowledge
- Data entry speed
- Team collaboration
Affiliations
- Hiking
- Mountaineering
- Gardening
References
References available upon request.
Timeline
Sales Assistant
Ascona
2025.04 - Current
Bartender
The White Lion Hotel
2021.09 - 2026.05
Customer Service Advisor
Quartrix Ltd
2017.09 - 2023.08
Sales assistant
SPAR
2017.08 - 2017.09
Housekeeper and Kitchen Porter
Penhelig Arms Hotel
2017.03 - 2017.08
Diploma of Higher Education - Health and Social Care
NPTC Group Newtown Campus
GCSEs -
Ysgol Uwchradd Tywyn