Anna Glassey

• The past 2 years I have worked 2 seasons in Amorgos, Greece as a Divemaster/ Instructor full-time.
• I am not scared of hard work. My days consist of; 12 hours, 8am-8pm. 3/4 dives per day, 6 days per week.
• The job entailed leading and guiding dives up to 40m, ensuring safety and enjoyment for my students.
• Completing courses and instructing students on the technical aspects of scuba diving for improved skill development.
• Working in a busy tourist spot, each 12-hour day has taught me the importance of perseverance and fully grasping that if you truly want to achieve something, you must be willing to put the hours in.
• Becoming an Instructor has been something I have worked towards during the past 5 years.
• I am passionate and eager to learn, gain more experience and improve.

• Coordinating the smooth day-to-day running of meetings, conferences, and training events across multiple rooms and clients
• Acting as the main point of contact for organisers, delegates, and suppliers, ensuring exceptional customer service throughout
• Setting up rooms to client specifications, including AV/IT equipment, catering, and layout arrangements
• Responding quickly and professionally to any on-the-day changes or issues, maintaining a calm and solutions-focused approach
• Managing schedules, bookings, and operational logistics to ensure events run on time and to a high standard
• Working closely with the wider team to deliver a seamless experience for all clients
• Demonstrating strong attention to detail, time management, and the ability to multitask in a high-paced environment

Working as a waitress taught me the importance of time management, working under pressure in a highly paced environment, and with good communication within the team - a smooth running operation.

Strengths confirmed by my employer:
- Taking the necessary steps to meet customer needs and effectively resolve food or service issues.
- Communicated clearly and positively with co-workers and senior management.
- Resolved guest concerns promptly and professionally.

• Company Overview: Award-winning restaurant in Edinburgh
• As a full-time host at the award-winning Dishoom restaurant in Edinburgh, I loved the energy and excitement of delivering a truly wonderful client experience - serving customers for a fast-paced, highly respected hospitality chain during the busiest periods, including The Edinburgh Fringe, Christmas and New Year.
• Working under pressure and understanding the importance of good communication among my team members has allowed me to develop my skills in subsequent jobs.
• Award-winning restaurant in Edinburgh

• I have supported many young people during my ongoing involvement with The Wave Project.
• This role led to me being shortlisted for a national UK award - Young Mentor of The Year 2019.
• I am proud to have supported several young people to overcome their fears and anxieties to achieve their personal milestones.
• Hard Working - Having worked a 7-day week, including weekends, school holidays and evening function work. I honed quick and adaptable thinking.
• Community Support Working as a surf therapy mentor to young anxious children helped me to appreciate the importance of coaching and support within my local community.