Anna Czeszel
Edinburgh
Summary
Highly skilled professional with a strong background in customer service and safety procedures adherence. Demonstrates exceptional attention to detail in high-pressure environments and assertiveness in managing complex, stressful situations. Known for the ability to remain calm and impartial, coupled with excellent communication skills when dealing with individuals in difficult circumstances. Possesses exceptional interpersonal skills for diverse public interactions, a safety-minded and disciplined approach, and strong teamwork capabilities along with leadership experience. Proficient in logging paperwork, maintaining physical fitness, and following instructions meticulously. Additionally, serving as a volunteer Logistics Officer and Search Technician for Specialist Search Dogs, contributing to search and rescue operations. Recognized for dedication with the Bronze Cross of Merit from the President of Poland. Proficient in paperwork management, physically fit, and meticulous in following procedures, now seeking to leverage these skills in a Border Security Officer role to contribute to the nation’s safety and security.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Parcel delivery driver
Parcelforce, Royal Mail Group
Edinburgh
06.2022 - Current
- Ensured timely delivery by following proper routes and schedules.
- Maintained vehicle cleanliness for a professional appearance.
- Improved customer satisfaction with polite and efficient service.
- Managed paperwork accurately, aiding in efficient record-keeping.
- Communicated effectively with dispatch team, ensuring smooth operations.
Logistic officer
Specialist Search Dogs SAR
Annan, UK
09.2022 - Current
- Streamlined supply chain operations by implementing efficient logistic strategies.
- Conducted regular audits of inventory for accurate stock count.
- Ensured ongoing compliance by maintaining up-to-date knowledge on transport and customs legislation.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Regularly updated control centre on location and availability .
- Performed search and rescue missions to locate missing persons.
- Followed search and rescue procedures to locate victim.
Delivery driver
AFFS Logistic
Dundee, Dundee City
04.2020 - 06.2022
- Provided excellent customer service, enhancing company reputation.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Delivery driver
Prospect LTD
Edinburgh
04.2019 - 04.2020
- Navigated various routes efficiently, leading to increased route coverage.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
Supervisor
Mitie Facilities Management, Motel One Royal,
Edinburgh
04.2015 - 05.2019
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Identified potential risks and mitigated them through proactive measures.
- Implemented company policies effectively, maintained high standards of service delivery.
- Supervised activities of workers and enforced safety regulations.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Education
Master of Arts - Pedagogy spec - PA
University of Pawel Wlodkovic
Plock, Poland 09.1996 - 05.2003
Higher National Diploma -
High School
Plock Poland 09.1992 - 06.1996
Skills
- Customer service
- Safety procedures adherence
- Attention to detail in high-pressure environments
- Assertiveness in managing complex, stressful situations
- Ability to remain calm, and impartial
- Excellent communication with individuals in difficult circumstances
- Exceptional interpersonal skills for diverse public interactions
- Safety-minded and disciplined
- Strong teamwork skills, and leadership experience
- Logging paperwork
- Physical fitness
- Able to follow instructions
Affiliations
- Diving,
- Herbs gardening
- Rowing
- Voluntary work for Search and Rescue - Specialist Search Dogs
Accomplishments
Bronze Cross of Merit from the President of Poland in 2010
Bronze medal of the European Championship Rowing 2008
Certification
UK Full Driving license
WSAR - Water Search and Rescue Operational,
ERCC - Emergency Rescue Casualty Care
Languages
English
Advanced (C1)
German
Intermediate (B1)
Polish
Proficient (C2)
Timeline
Logistic officer
Specialist Search Dogs SAR
09.2022 - Current
Parcel delivery driver
Parcelforce, Royal Mail Group
06.2022 - Current
Delivery driver
AFFS Logistic
04.2020 - 06.2022
Delivery driver
Prospect LTD
04.2019 - 04.2020
Supervisor
Mitie Facilities Management, Motel One Royal,
04.2015 - 05.2019
Master of Arts - Pedagogy spec - PA
University of Pawel Wlodkovic
09.1996 - 05.2003
Higher National Diploma -
High School
09.1992 - 06.1996
UK Full Driving license
WSAR - Water Search and Rescue Operational,
ERCC - Emergency Rescue Casualty Care
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