Summary
Overview
Work history
Education
Skills
References
Timeline
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Anna Carter

Anna Carter

Hucclecote

Summary

An enthusiastic, caring, and compliant professional within sales experience across various financial services sectors. Currently in a management role within the tax efficient and asset management space. Achievements include assisting with a company acquisition, managing a restructure and receiving a range of positive feedback from leavers and current colleagues on my management style. Most recently I passed a management apprenticeship, led a successful product raise exceeding a £20 million target by £3 million and ended 2025 with all team members achieving their activity metrics.

Overview

26
26
years of professional experience

Work history

Manager IBDM Team

Blackfinch Investments
03.2022 - 04.2026
  • Leading and coaching a team of IBDM’s, Sales Account Managers and Sales Support
  • Generating, launching, and tracking incentive schemes and actual achievements
  • Conducting 1:1’s, implementing performance management plans, activity assessments, and steering career development plans
  • Sharing strategic updates alongside short-long term company ambitions
  • Creating and enhancing roles
  • Maintaining and enhancing product, industry, and regulatory knowledge
  • Recruiting within department and training new starters across the business
  • Providing the Senior Leadership Team with relevant data and narrative on a weekly and ad hoc basis
  • Complete whole team call and email observations
  • Track Event approval, encourage promotion, and follow up, showing contact outcomes and review return on investment
  • Assess lead quality, cross selling opportunities, and sales techniques
  • Delegate admin tasks such as process manuals, data pulling, and analysis to Sales Support
  • Maintain good standards of team wellbeing, work life balance, and career support
  • Attend various management and company wide meetings in areas such as process change, product development, people, and culture.
  • Cover IBDM leave, observe EBDM/IBDM relationships and inter-departmental collaboration

Internal Business Development Manager Team Leader

Blackfinch Investments
02.2018 - 03.2022
  • Designing and implementing training plans.
  • Overseeing the activities and performance of the Internal BDM Team by gathering data, tracking productivity, and distributing MI reports.
  • Coaching, motivating, and distributing workloads to team members to build and cement relationships with customers by adhering to KPI’s, SLA’s and utilising cross-selling opportunities.
  • Collating technical queries and managing expectations about performance, literature, and system updates.
  • Ensuring that the administration of sales, marketing data and CRM systems effectively support customers and the team to achieve company and inter-departmental objectives.

Internal Business Development Manager

Blackfinch Investments
02.2018 - 12.2018
  • Sourcing leads via on-line resources to promote Blackfinch and build new relationships with intermediaries and professionals such as Accountants and Solicitors.
  • Developing and keeping existing relationships, through pro-active telephone and email-based activity, to improve the customer journey and increase business levels in line with targets.
  • Providing updates, technical support, educational tools, illustrations, and literature for all inbound enquiries.
  • Arranging meetings, seminars and Head Office visits for External BDM’s, the Chief Distribution Officer and Investment Managers.
  • Pro-actively chasing pipeline cases and following up on marketing campaign data.
  • Maintaining the CRM system, ensuring that all records are correct and compliant with GDPR requirements.
  • Attending in house and third-party events such as seminars and awards evenings.

Corporate Protection Adviser

Endsleigh
01.2017 - 01.2018
  • Advising, selling, and processing personal protection and business protection products such as life cover, group life, group income protection, critical illness cover, private medical insurance, and shareholder cover.
  • Liaising with third party Business Development Managers and managing technical queries with my designated Sales Support.
  • Actively building relationships with insurers and colleagues to maximize opportunities and lead generation.
  • Attending relationship management events with Ellipse and Canada Life

Corporate Sales Support

Endsleigh
02.2016 - 12.2016

Mortgage and Protection Sales Support

Endsleigh
08.2003 - 02.2016

Mortgage Adviser

Countrywide Assurance Group
10.2000 - 08.2003

Education

Financial Planning Certificate - undefined

01.1998 - 1 2025

Mortgage Advice and Practice - undefined

01.1998 - 1 2025

An assessment of Mortgage Advice - undefined

01.1998 - 1 2025

Financial Services Regulation and Ethics - undefined

01.1998 - 1 2025

Financial Protection - undefined

01.1998 - 1 2025

Mortgage Advice - undefined

01.1998 - 1 2025

Group Risk - undefined

01.1998 - 1 2025

Investment Client Servicing - undefined

01.1998 - 1 2025

Team Leader/Supervisor Apprenticeship - Level 3

Linden Training and Apprenticeships

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Brockworth Comprehensive
09.1991 - 6 1998

Skills

  • Influential communication
  • Inspiring motivation
  • Leadership in diverse environments
  • Knowledge of regulatory standards
  • Interpersonal effectiveness
  • Microsoft office suite proficiency
  • Effective delegating
  • Project oversight
  • KPI tracking
  • Sales strategy development
  • Staff recruitment
  • Customer relationship management
  • Mentoring and coaching
  • Time efficiency
  • Resilience under pressure
  • Cultural awareness
  • Leadership skills
  • Strategic planning
  • Risk Assessment

References

References are available upon request.

Timeline

Manager IBDM Team

Blackfinch Investments
03.2022 - 04.2026

Internal Business Development Manager Team Leader

Blackfinch Investments
02.2018 - 03.2022

Internal Business Development Manager

Blackfinch Investments
02.2018 - 12.2018

Corporate Protection Adviser

Endsleigh
01.2017 - 01.2018

Corporate Sales Support

Endsleigh
02.2016 - 12.2016

Mortgage and Protection Sales Support

Endsleigh
08.2003 - 02.2016

Mortgage Adviser

Countrywide Assurance Group
10.2000 - 08.2003

Financial Planning Certificate - undefined

01.1998 - 1 2025

Mortgage Advice and Practice - undefined

01.1998 - 1 2025

An assessment of Mortgage Advice - undefined

01.1998 - 1 2025

Financial Services Regulation and Ethics - undefined

01.1998 - 1 2025

Financial Protection - undefined

01.1998 - 1 2025

Mortgage Advice - undefined

01.1998 - 1 2025

Group Risk - undefined

01.1998 - 1 2025

Investment Client Servicing - undefined

01.1998 - 1 2025

undefined

Brockworth Comprehensive
09.1991 - 6 1998

Team Leader/Supervisor Apprenticeship - Level 3

Linden Training and Apprenticeships
Anna Carter