Anjali Ganesh
London,England,uk
Summary
With over 2 years of experience in customer service and hospitality, skills have been consistently enhanced to thrive as an Emirates cabin crew member. A multicultural upbringing and relocation to the globally connected metropolis of London have fostered a deep appreciation for cultural diversity. Great satisfaction is derived from working with individuals from various backgrounds and using hospitality skills to make each guest feel comfortable. A strong belief in treating others as one would like to be treated drives a commitment to exceptional service. This perspective, along with refined service abilities, fuels enthusiasm for joining the Emirates cabin crew and ensuring every customer has an amazing experience.
Overview
2
2
years of professional experience
Work History
Hostess
Royal Garden Hotel
London, UK
03.2024 - Current
- As a hostess team, responsibilities include welcoming and seating over 300 guests daily while managing reservations. Collaboration with waitstaff and kitchen teams ensures seamless service and prompt inquiry handling, achieving a 95% guest satisfaction rate. The team organizes bookings for guests worldwide, accommodating special requests and managing group bookings for up to 50 people. Payments are processed efficiently, and function sheets are prepared for effective coordination. This teamwork is vital for creating positive first impressions and delivering exceptional dining experiences..
Head waitress
Royal Garden Hotel
London, UK
06.2023 - 02.2024
- In the role of head waitress, responsibilities include managing a group of servers to ensure excellent service and guest satisfaction. Duties involve overseeing the dining area, arranging service, and responding professionally to customer inquiries and requests. Supervision, training, and management of staff are key to maintaining a consistent standard of customer quality.
Conference and banqueting team member
Royal Garden Hotel
London, UK
09.2022 - 02.2024
- Contributed to the success of numerous conferences and events at the hotel. Responsibilities include assisting with visitor registration, setting up event spaces, providing support during events, and ensuring all guest needs are met. Gained significant experience in problem-solving, delivering exceptional customer service, and working under pressure in a fast-paced environment, including managing conferences and dinner services for up to 500 guests.
Education
Msc Supply Chain Management -
Anglia Ruskin University
UK January 2022 - May 2023
Bachelor of Commerce -
Vimala College Autonomous
India June 2018 - March 2021
Higher Secondary, CBSE -
Amrita Vidyalayam
India June 2016 - March 2018
Skills
- Team player and organisational skills
- Adaptability and flexibility
- Passionate customer service
- Conflict resolution skills
- Excellent interpersonal skills
- Ability to work under pressure
TRAINING
- Food and Safety level 2
- Diversity, Inclusion and Equity
INTERESTS
- Swimming
- Martial Arts
- Volunteering
Timeline
Hostess
Royal Garden Hotel
03.2024 - Current
Head waitress
Royal Garden Hotel
06.2023 - 02.2024
Conference and banqueting team member
Royal Garden Hotel
09.2022 - 02.2024
Msc Supply Chain Management -
Anglia Ruskin University
January 2022 - May 2023
Bachelor of Commerce -
Vimala College Autonomous
June 2018 - March 2021
Higher Secondary, CBSE -
Amrita Vidyalayam
June 2016 - March 2018
Similar Profiles
Allessandro BellAllessandro Bell
Night Manager at The Twelve Apostles Hotel & SpaNight Manager at The Twelve Apostles Hotel & Spa
Shila LamichhaneShila Lamichhane
Reception Supervisor at 1 Hotel MayfairReception Supervisor at 1 Hotel Mayfair
Ammar RazaAmmar Raza
Commis Chef at Hotel Royal GardenCommis Chef at Hotel Royal Garden