Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Emilia Paun

London

Summary

Hospitality professional with experience managing guest reservations, greeting guests warmly, and coordinating seating arrangements to ensure smooth service flow. Adept at handling guest inquiries, resolving complaints, and providing exceptional customer service to create welcoming atmospheres. Demonstrates teamwork and communication skills in fast-paced environments.

Overview

6
6
years of professional experience

Work history

Hostess

Gokyuzu, London, Haringey
london
02.2024 - 04.2025
  • Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
  • Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
  • Prepared tables for new arrivals, ensuring settings were complete and tailored to the number of guests seated.
  • Managed reservation system efficiently, accommodating guest requests and maximizing dining room occupancy.
  • Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
  • Directed guests to facilities within the establishment, such as restrooms and exits, enhancing overall guest experience.
  • Developed strong rapport with regular guests, recognizing their preferences and ensuring personalized service.
  • Processed payments and transactions efficiently, managing cash, credit, and electronic payments with precision.

Trainer (Estetician)

FaceGym Selfridges, London, Oxford Circus
London
01.2023 - 01.2024
  • Build and maintain positive and long-lasting client relationships through exceptional customer service skills.
  • Practice utmost professionalism and embrace company standards at all times
  • Exhibit articulate and positive communication with clients and team members, contributing to healthy employee culture and luxury brand reputation
  • Meet or exceed daily and monthly sales goals, show understanding of strategic sales tactics, and educate clients to the FaceGym brand
  • Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices
  • Demonstrate problem-solving abilities and resourcefulness while performing workouts, and tactfully handle client concerns as necessary
  • Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business *Implement retail and merchandising practices to achieve sales goals, through effective sharing of technical knowledge and educational information with clients and co-workers

Hostess / Waitress

Marco Polo , Curtea de Arges, Arges
Curtea de Arges
02.2019 - 11.2023

Education

Turism & Hospitaliy -

Regele Mihai I, Curtea de Arges
Romania

Skills

  • Customer service
  • Reservation management
  • Payment processing
  • Table preparation
  • Guest relations
  • Team collaboration
  • Client management
  • Time management
  • Attention to detail
  • Customer satisfaction focus
  • Patience and composure
  • Organisational skills

Affiliations

  • Art
  • Travelling
  • Going out
  • Driving
  • Fashion

Languages

English
Fluent

Timeline

Hostess

Gokyuzu, London, Haringey
02.2024 - 04.2025

Trainer (Estetician)

FaceGym Selfridges, London, Oxford Circus
01.2023 - 01.2024

Hostess / Waitress

Marco Polo , Curtea de Arges, Arges
02.2019 - 11.2023

Turism & Hospitaliy -

Regele Mihai I, Curtea de Arges

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Emilia Paun