Karina Hamaid

As a hostess at Flesh and Buns, I provide excellent customer service, ensure guest satisfaction and worked efficiently in a high volume, fast-paced environment. Additionally, I collaborate with staff, uphold hygiene standards, use upselling techniques among other critical customer facing skills. This includes:

• Retaining a professional knowledge of OpenTable and Dojo, among other booking systems
• Remaining up to date on restaurant information so that I could answer customer queries with ease
• Being highly organized and efficient with bookings, times and other customer information to ensure the seamless flow of service
• Collaboration with other members of staff as well as engaging in clear communication

Despite taking this position as temporary summer employment, I found it allowed me to strengthen the skills I had developed from my prior job while also encouraging me to attain new abilities that helped me improve my quality of work.

• Managed event set-up and tear-down duties, facilitating seamless functioning.
• Prepared special dietary requests with attention to detail and care.
• Maintained high hygiene standards for a clean and safe kitchen environment.
• For references please contact chefsimonharding@gmail.com

I worked as a waitress for 8 months at the restaurant 'Schpoons & Forx' that was apart of the Hilton Hotel. Subsequently I was trained in a number of core hospitality skills which are detailed below.

• Assisted with inventory management, streamlined restaurant operations.
• Handled cash transactions accurately, ensured balanced till at end of shift.
• Provided menu and offered recommendations to complement dining experience.
• Helped bar staff prepare garnishes and mix cocktails during busy bar periods.

For references please contact my ex-HR representative: emma.farley@hiltonbournemouth.co.uk