Anita Kowalczyk
Gravesend,Kent
Summary
Experienced cafe assistant with a strong background in customer service, food safety, and team collaboration. Demonstrates expertise in food and beverage service, barista operations, and maintaining cleanliness and hygiene standards. Proven ability to manage stock ordering, inventory checks, and daily operations efficiently. Adept at handling cash management and customer payments while ensuring high levels of customer satisfaction. Career goal: To leverage extensive experience in hospitality to advance into managerial roles within the industry.
Overview
19
19
years of professional experience
Work History
Cafe Assistant
jk's cafe
Gravesend
04.2017 - Current
- Prepared food, coffee, and beverages.
- Trained and supported new staff members.
- Managed stock ordering and inventory checks, managed daily café operations, and customer service.
- Maintained hygiene, safety, and cleanliness standards.
- Handled cash management and customer payments.
Warehouse Worker
Asda
Gravesend
03.2019 - 07.2020
- Picked orders to meet productivity targets.
- Cleaned and maintained warehouse in compliance with safety standards.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Consistently complied with workplace health and safety measures to minimise operational risk.
Retail Assistant
M&S
Dartford
07.2015 - 03.2016
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
Waiter
Giraffe
Dartford
02.2014 - 04.2015
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
barista
cafe OLA
London
05.2007 - 12.2012
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Cleaned and sanitised work areas, utensils and equipment.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Maintained highest standards of conduct and personalised customer service.
Waiter
Prezzo Italian Restaurant
London
08.2008 - 04.2012
- Welcomed guests and provided table service.
- Took food and drink orders accurately.
- Assisted with food preparation and kitchen support.
- Processed customer payments and operated tills.
- Maintained hygiene, health, and safety standards.
Education
Political science
University
POLANDSkills
- Customer service
- Food safety
- Teamwork
- Food preparation basics
- Food and beverage service
- Safe food handling
- Barista experience
- Food preparation
- Cleanliness and hygiene
- Counter service
- Health and safety standards
- Sales support
Timeline
Warehouse Worker
Asda
03.2019 - 07.2020
Cafe Assistant
jk's cafe
04.2017 - Current
Retail Assistant
M&S
07.2015 - 03.2016
Waiter
Giraffe
02.2014 - 04.2015
Waiter
Prezzo Italian Restaurant
08.2008 - 04.2012
barista
cafe OLA
05.2007 - 12.2012
Political science
University