Angie Osborne

Experienced Credit Control and Accounts Receivable professional with over 20 years’ experience managing customer accounts, aged debt, cash collection, credit risk and finance administration within commercial and professional service environments.

Proven ability to manage high-value customer portfolios, improve payment performance, reduce aged debt, resolve complex account queries and produce accurate financial reporting. Experienced in credit assessments, account reconciliations, invoicing, statement runs, customer relationship management and working closely with Finance Directors, senior stakeholders and customers.

Previous experience includes supervising credit control teams, training staff, improving processes and supporting effective debt recovery strategies. Highly organised, reliable and adaptable, with excellent communication skills and the ability to handle sensitive conversations professionally.

Following a period of family caring responsibilities, continued professional development through CPCAB counselling qualifications and self-employed counselling work has further strengthened skills in communication, confidentiality, negotiation and managing challenging situations.

Now seeking to return to a finance-focused role where extensive credit control expertise, commercial awareness and customer relationship skills can add value.