Angela Mackay
Wick ,Caithness
Summary
Dedicated childcare professional with an HNC in Childcare & Education, experienced in supporting children of various ages and families with additional needs. Demonstrates strong organisational skills and effective communication, both verbally and in writing. Committed to fostering collaborative environments with multiagency teams to achieve optimal outcomes for children and families. Possesses comprehensive knowledge of GIRFEC and UNCRC, ensuring every child's rights are respected and individual needs are met. Upholds confidentiality while recognising when disclosure is necessary for safety. Aims to build robust relationships with all stakeholders involved in child welfare, including social workers and health visitors.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Health & Social Care Co-Ordinator
NHS Highland
Wick , Caithness
03.2025 - Current
- Participated in daily meetings with various multidisciplinary teams (District Nurses, Social Work, Care at Home, Mental Health etc) to discuss various patients within the community and decide and action best possible outcomes, Building relationships with the teams in the process.
- Assisted in assessing clients' needs to ensure appropriate support services were provided.
- Maintained accurate records of client interactions and updated case management systems.
- Facilitated communication between clients, families, and healthcare professionals to enhance service delivery.
- Provided guidance via telephone & Email to clients (including family members) regarding available resources and support options within the local community.
- Liaised with various healthcare professions, Social Workers, Care Managers to deliver high level of care to service users.
- Maintained confidentiality of sensitive information in accordance with NHS protocols
Early years practitioner
Highland Council
Wick, Highland
06.2016 - 03.2025
- Supported children's learning and development through engaging activities and play-based experiences.
- Assisted in maintaining a safe and nurturing environment for all children in care.
- Collaborated with colleagues to plan and implement age-appropriate educational programmes.
- Observed and documented children's progress, contributing to individual development plans.
- Assisted in the planning of outdoor activities, promoting physical fitness in children.
- Arranged nursery room according to activity needs, maximising space usage efficiently.
- Worked collaboratively with colleagues whilst preparing reports on each child's development.
- Observed and recorded child behaviour to identify developmental issues.
- Prepared nutritious snacks and meals to promote healthy eating habits among children.
- Built strong rapport with parents during pick-up and drop-off times encouraging open communication about child's progress.
- Fostered parent-child relationships through regular communication about progress and concerns.
- Provided emotional support to distressed children, ensuring a comforting environment.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Tracked and assessed Children's learning journeys.
- Built positive relationships with families, enhancing trust in care provisions.
- Safeguarded children appropriately, escalating concerns to senior staff.
- Worked alongside various Multidisciplinary team to provide strong outcomes via support to each individual child as required.
Support worker
Highland Council
Wick , Caithness
01.2014 - 06.2016
- Ensuring parents are transported safely to their supervised contact with their child/children.
- Throughout the supervised contact I was responsible for ensuring the child was kept safe at all times.
- After contact was complete, I was required by the Social Work team to complete a detailed report and submit back to the Social Work Team of the meeting between parent & child/children.
- This post required flexibility as parent/child contacts could sometimes be rearranged at a moments notice.
- Maintaining confidentiality at all times, protecting sensitive client information & build trust between professions and parents.
Education
HNC - Childcare & Education
North Highland College
Thurso, Highland 06.1997 - 06.1998
Standard Grade - English 3
Wick High School
WickStandard Grade - Maths 4
Wick High School
WickStandard Grade - French 3
Wick High School
WickStandard Grade - Physical Education 3
Wick High School
WicckStandard Grade - Office & Information Studies 3
Wick High School
Wick Standard Grade - History 3
Wick High School
WickStandard Grade - Physics 3
Wick High School
Wick Skills
- I am an organised person who is able to communicate well both verbally and via written communications
- HNC in Childcare & Education, with experience of working with children of various ages and knowledge of supporting families and children with additional support needs
- Ability to drive myself forward and work independently but also the knowledge and understanding, of the importance of working within a strong team and how working together with all multiagency teams leads to better outcomes for children & families
- Knowledge of Getting It Right For Every Child (GIRFEC) and understanding that every child is different and will not lean/need the same Every child is an individual
- Knowledge of UNCRC and the role an adult plays in protecting children's rights and treating them all as individuals regardless of religion, language, appearance etc
- The importance of confidentiality to both the children and their families, and knowing when it is appropriate and necessary to break confidentiality should someone be at risk and who that should be reported to
- I understand the importance of building strong relationships to all groups that may be involved with the child/children and their families to ensure best possible outcomes This may include, social workers, health visitors, etc
References
Current Manager:
Marie Cuthbert
Tel: 07974 107 022
EMail. Marie.Cuthbert2@nhs.scot
Previous Manager:
Marea Burnett - Childcare Manager
Tel: 07553 897739
EMail: Marea.Burnett@highland.gov.uk
Timeline
Health & Social Care Co-Ordinator
NHS Highland
03.2025 - Current
Early years practitioner
Highland Council
06.2016 - 03.2025
Support worker
Highland Council
01.2014 - 06.2016
HNC - Childcare & Education
North Highland College
06.1997 - 06.1998
Standard Grade - English 3
Wick High School
Standard Grade - Maths 4
Wick High School
Standard Grade - French 3
Wick High School
Standard Grade - Physical Education 3
Wick High School
Standard Grade - Office & Information Studies 3
Wick High School
Standard Grade - History 3
Wick High School
Standard Grade - Physics 3
Wick High School
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