Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Florea

London ,Newham

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Site Cleaning Supervisor

DGP
London, NEWHAM
03.2020 - 08.2023
  • Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
  • Responded to emergency cleaning needs following burst pipes or flooding.
  • Prepared properties prior to tenants moving in.
  • Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
  • Oversaw cleaning for multiple clients and sites.

Waitress

Acasa
Cahul
01.2019 - 08.2019
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

Vasile Alecsandri College
09.2010 - 09.2014

Skills

  • Staff supervision
  • Inventory management
  • Deep cleaning
  • Health and safety compliance
  • Till balancing
  • Safe serving knowledge
  • Food and beverage knowledge
  • Opening and closing procedures
  • Food presentation

Languages

Romanian
Fluent
English
Elementary

Timeline

Site Cleaning Supervisor

DGP
03.2020 - 08.2023

Waitress

Acasa
01.2019 - 08.2019

Vasile Alecsandri College
09.2010 - 09.2014
Angela Florea