Aneliya Dagneva
London
Summary
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
13
13
years of professional experience
Work history
Retail sales associate
Neuhaus-Harrods
London
03.2023 - Current
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Housekeeping manager
Owner
London
07.2015 - 02.2023
- Stimulated my team by celebrating their successes and publicly recognising their contributions.
- Ensured office department adhered to day -to-day budgetary guidelines.
- Skilfully handled guest complaints using my problem solving skills and experience.
- Enhanced guest satisfaction by improving standards, leading to outstanding results.
- Generated accurate housekeeping records using.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Actioned customer feedback to improve satisfaction ratings.
- Completed shift reports for smooth handovers and Back of House operations.
Sales assistant
Fado
Plovdiv-Bulgaria
11.2010 - 04.2015
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Supported profit protection, ensuring effective cost control at all times.
- Maintained optimal store image through regular cleaning, organising and merchandising.
- Exceeded weekly targets through dedicated service and selling.
Education
Bachelor of Business Administration - Accounting and Finances
University of Sunderland-London
London 05/2020 - 02/2024
A-Levels - Fashion Design
School of Design Plovdiv
Plovdiv/Bulgaria 09/1996 - 05/2001
Skills
- B2C sales and service
- Fashion and styling expertise
- Money handling
- Customer service oriented
- Outgoing and enthusiastic
- Outstanding customer service
- Upselling expertise
- Product promotions
- Self-motivated
- Superb time management
- Face-to-face selling
- Results driven
- Retail merchandising expertise
- Confident communicator
- Energetic self-starter
- Promotions
Timeline
Retail sales associate
Neuhaus-Harrods
03.2023 - Current
Housekeeping manager
Owner
07.2015 - 02.2023
Sales assistant
Fado
11.2010 - 04.2015
Bachelor of Business Administration - Accounting and Finances
University of Sunderland-London
05/2020 - 02/2024
A-Levels - Fashion Design
School of Design Plovdiv
09/1996 - 05/2001