Tania Sultana
London,Southnorwood
Summary
Focused Sales Associate driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Builds strategic partnerships and manages existing relationships effectively. Proven leader with ability to meet and exceed sales objectives.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Retail sales associate
Express Supermarket
London, Southnorwood
09.2021 - Current
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
Barista
Muncow Coffee Bar
London, Penge west station and at westnorwood
05.2020 - 04.2024
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Built and nurtured customer loyalty by remembering personal preferences.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Created speciality drinks according to exact customer requests and preferences.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Studied and re-designed processes to improve quality of coffee and cafe products.
Customer service assistant
Pizza Hut
London, Penge
04.2020 - 05.2020
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Adhered strictly to policies and procedures for continued company compliance.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Recorded customer interactions in line with company policy.
Education
Certificate of Higher Education - Association Of Chartered Certified Accountant
BPP University London
London 03.2020 - 03.2022
Skills
- Customer service oriented
- Confident communicator
- Product promotions
- Results driven
- B2C sales and service
- Face-to-face selling
- Self-motivated
- Money handling
- Fashion and styling expertise
- Retail merchandising expertise
- Superb time management
- Promotions
- Just In Time stock control
- Cash management
- Online sales
- Customer service
- Merchandising
- Returns
- Problem-solving
- Public relations
- Communication skills
- Leadership
- Social media marketing
- Team building
- [Area of certification] qualified
- Drinks upselling
- Multilingual
- Customer-focused
- [Type] troubleshooting
Languages
English
Fluent
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Retail sales associate
Express Supermarket
09.2021 - Current
Barista
Muncow Coffee Bar
05.2020 - 04.2024
Customer service assistant
Pizza Hut
04.2020 - 05.2020
Certificate of Higher Education - Association Of Chartered Certified Accountant
BPP University London
03.2020 - 03.2022
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