Andrew Ollerenshaw
Manchester,UK
Summary
Dedicated care giver with over 10 years' experience in direct and personal care, including residential and mental health support. Demonstrates strong customer service, communication proficiency and conflict resolution skills, supported by solid organisational abilities and time-management. Experienced in nursing care, training, performance review conducting and front desk duties, with additional strengths in cash handling, phone etiquette, typing and attention to care and detail. Looking to contribute a proactive approach and reliable professional standard within a client-focused, people facing or residential care environment.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Replenishment assistant
B&M Retail
Manchester
2025.11 - Current
- Assisted in loading and unloading of deliveries, ensuring safe handling of merchandise.
- Maintained cleanliness of work area, promoting healthy environments.
- Worked shifts during evenings and weekends to meet business needs.
- Sorted items into correct locations to keep good shop order.
- Unpacked and processed deliveries quickly to maximise available goods. Up to 25 pallets of stock per day.
Senior care assistant
ParkHomes LTD
Manchester, Warwickshire
2025.05 - 2025.10
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Maintained accurate records of resident's progress and medical history.
- Ensured clean and safe living environment by routine cleaning tasks.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Assisted in daily personal care tasks, promoting independence amongst 60 residents with varying needs.
Replenishment Manager
B&M Retail
Manchester City Centre, Greater Manchester
2024.04 - 2025.04
- Enhanced team performance by providing constructive feedback during regular review meetings.
- Conducted regular health and safety checks, minimising workplace accidents risk.
- Streamlined workflow for improved productivity by implementing new process improvements.
- Coordinated daily replenishment activities, enhancing store operations efficiency.
- Collaborated with management to devise strategies for effective space utilisation.
Guest Service Manager
Holiday Inn Express
Manchester, Greater Manchester
2023.10 - 2024.04
- Maintained updated knowledge of local events, provided accurate information to guests.
- Managed guest inquiries with promptness and professionalism.
- Streamlined check-in and check-out procedures to enhance efficiency.
- Fostered welcoming atmosphere by providing exceptional customer service.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Performed end-of-day duties such as balancing cash drawers and preparing night audit reports diligently; maintained impeccable records of daily transactions.
Front of House Receptionist/Concierge
CitySuites
Manchester
2021.07 - 2023.10
- Provided excellent customer service for positive client relationships.
- Maintained tidy reception area, creating inviting environment for visitors.
- Handled high volume of inbound calls whilst providing exceptional customer service.
- Coordinated courier services, ensuring timely collection and delivery of parcels.
- Monitored access into building, contributing to overall safety measures.
- Handled late-night emergencies calmly, providing swift resolution.
- Conducted security walks throughout hotel premises, ensuring safety protocols were met.
- Updated room status on hotel management software after routine checks, keeping current records up-to-date.
Senior Care Assistant (Nights)
Avery Healthcare
Manchester
2021.03 - 2021.06
- Job description as above but hourly checks were completed as residents were sleeping.
- Encourage fluids through the night and provide any supplements for residents
- Assist with continence and toileting needs throughout the night
- To complete night records to keep in line with Avery policies and procedures
Lead Carer (Nights)
Lady of The Vale Nursing Home
Altrincham
2017.10 - 2021.03
- Assist with all aspects of Nursing and personal care including, washing, Dressing, feeding and toileting.
- Assist with household duties such as Laundry, Kitchen (preparation and washing) and disposing of Medical waste accordingly.
- Take part in all training provided by Lady of the Vale and other Outside Training Facilitators.
- Move patients under correct Careport/Mariposa policy whilst adhering to health and safety legislation.
- Provide clean, tidy and safe environment for residents.
- Accomplishments
- Building rapport with residents families and other healthcare professionals also involved in individuals health and wellbeing.
- Flexability in picking up extra hours and covering any sickness (day/night)
- Skills Used
- Prioratising of tasks in hand / Time management - such as providing personal care to individual first if service user were due to be going out on appointment or with families, If the service userrequire a specific regime in a morning that may include exercising of muscles and joints or if the service user require a certain medication that may only be taken 30mins before or after meals.
- Providing highest level of dignity and respect towards all individuals and visitors within Lady of the Vale,by showing courtesy, involvement, respectful manner and approachable demeanour.
- Autonomously risk assessing environments and individuals being supported at every moment and ensuring that everyone within the home is safe and as risk free from any hazards.
Care Assistant Days/Nights
Wyncourt Nursing Home
Altrincham
2015.02 - 2017.04
- Assist with all aspects of Nursing and personal care including, washing, Dressing, feeding and toileting.
- Assist with household duties such as Laundry, Kitchen (preparation and washing) and disposing of Medical waste accordingly.
- Take part in all training provided by Wyncourt and other Outside Training Facilitators.
- Move patients under the correct Wyncourt policy whilst adhering to the health and safety legislation.
- Provide a clean, tidy and safe environment for residents.
- Accomplishments
- Building a rapport with residents families and other healthcare professionals also involved in the individuals health and wellbeing.
- Flexability in picking up extra hours and covering any sickness (day/night)
- Skills Used
- Prioratising of tasks in hand / Time management - such as providing personal care to an individual first if they were due to be going out on an appointment or with families, If they require a specific regime in a morning that may include exercising of muscles and joints or if they require a certain medication that may only be taken 30mins before or after meals.
- Providing the highest level of dignity and respect towards all individuals and visitors within Wyncourt Nursing Home by showing courtesy, involvement, respectful manner and an approachable demeanour.
- Autonomously risk assessing the environment and individuals being supported at every moment and ensuring that everyone within the home is safe and as risk free from any hazards.
Assisting Service
PROTEACARE
Rochdale
2014.04 - 2014.10
- Users with everyday living tasks such as Shopping/budgeting.
- Prompt and encourage service users to manage day to day tasks independently with support from staff.
- Assist and observe Service users when taking medication and ensuring all medication is in date and ordered at the correct times of the month and stored correctly.
- Ensure all Service users adhere to tenancy agreement and CTO's (Community Treatment Order) as agreed with their CPN and other involved professionals.
- Write and report on Service users daily progress, activities and mental stability to be collated into month by month report for personal health professionals and PROTEACARE.
- MENTAL HEALTH SUPPORT WORK
NIGHT CARE ASSISTANT
AVERY HEALTHCARE
Manchester
2012.10 - 2013.04
- Job description as above but hourly checks were completed as residents were sleeping.
- Encourage fluids through the night and provide any supplements for residents.
SENIOR CARE ASSISTANT
AVERY HEALTHCARE
Manchester
2011.11 - 2012.10
- Liaise with residents families and doctors in regards to a residents health and care within the care home, ensuring a residents needs are met.
- Administering medication and keeping records of medication and doses.
- To always be aware of residents physical and mental well being, any changes to be reported immediately.
- To always respect and understand confidentiality of residents' personal information.
CARE ASSISTANT
AVERY HEALTHCARE
Manchester
2010.06 - 2011.11
- Assist with all aspects of personal care including care plan updating, reviews, feeding and toileting with in 60 bedroom care facility
- Take part in all training provided.
Education
Diploma - TV, Film and Media
THE MANCHESTER COLLEGE
Manchester 2008.09 - 2009.06
GCSE - Mathematics
NORTH MANCHESTER HIGH SCHOOL FOR BOYS
Manchester 2002.09 - 2007.07
NVQ Level 2 - Health and Social Care
City & Guilds
Manchester 2010.06 - 2011.06
Skills
- Customer Service
- Direct Care (10 years)
- Phone etiquette
- Organisational skills
- Care Giver (10 years)
- Night audit
- Front desk
- Personal Care (10 years)
- Communication Skills
- Typing
- Mental Health (8 years)
- Nursing care (5 years)
- Time-management
- Proactive approach
Certification
- CSCS (Construction Skills Certification Scheme)
- July 2013 to July 2018
- CSCS Card Reg no. 4797485
Links
http://indeed.com/r/Andrew-Ollerenshaw/ba2f144a30defb72
Affiliations
- Cycling
- Walking/Hiking
- Football
- Arts and Crafts at home
Accomplishments
Letter of recognition from Greater Manchester Ambulance service commending strong team work during Covid-19. Taking timely turns with staff nurse to provide emergency resuscitation to a resident alongside ambulance staff for over 45 minutes.
Timeline
Replenishment assistant
B&M Retail
2025.11 - Current
Senior care assistant
ParkHomes LTD
2025.05 - 2025.10
Replenishment Manager
B&M Retail
2024.04 - 2025.04
Guest Service Manager
Holiday Inn Express
2023.10 - 2024.04
Front of House Receptionist/Concierge
CitySuites
2021.07 - 2023.10
Senior Care Assistant (Nights)
Avery Healthcare
2021.03 - 2021.06
Lead Carer (Nights)
Lady of The Vale Nursing Home
2017.10 - 2021.03
Care Assistant Days/Nights
Wyncourt Nursing Home
2015.02 - 2017.04
Assisting Service
PROTEACARE
2014.04 - 2014.10
NIGHT CARE ASSISTANT
AVERY HEALTHCARE
2012.10 - 2013.04
SENIOR CARE ASSISTANT
AVERY HEALTHCARE
2011.11 - 2012.10
NVQ Level 2 - Health and Social Care
City & Guilds
2010.06 - 2011.06
CARE ASSISTANT
AVERY HEALTHCARE
2010.06 - 2011.11
Diploma - TV, Film and Media
THE MANCHESTER COLLEGE
2008.09 - 2009.06
GCSE - Mathematics
NORTH MANCHESTER HIGH SCHOOL FOR BOYS
2002.09 - 2007.07