Edyta Nowakowska
Pi,NSM
Summary
Experienced operations and retail manager with over 10 years of experience in logistics, supply chain, and store management across the UK and international environments. Skilled in coordinating logistics operations, inventory control, procurement, supplier relationships, and daily business operations. Proven ability to lead teams, improve processes, manage stock, and deliver high standards of customer service. A versatile and organised professional with strong attention to detail, problem-solving skills, and experience working in fast-paced environments.
Overview
4
4
Languages
1
1
Certification
6
6
years of post-secondary education
20
20
years of professional experience
Work history
Replenishment assistant
World Duty Free
Stansted, Kent
2026.04 - Current
- Organise merchandise and check items for accuracy before shelf placement.
- Apply company product handling policies to prevent damage and reduce theft risk.
- Train new employees on daily responsibilities to speed up team integration.
- Serve customers and respond to product and purchase enquiries accurately.
- Count cash totals and reconcile results using store procedures each shift.
- Maintain health and safety compliance across every shift and task.
- Update shelf prices and labels in line with store procedures and as quickly as possible
- Resolve customer problems daily using agreed procedures.
Shop Manager
Imbryk Ltd - Eastern European Store
Chelmsford, UK
2024.06 - 2026.01
- Managed daily store operations in a busy retail environment.
- Trained and supervised staff to keep customer service consistent throughout shifts.
- Created staff rotas and handled shift coverage planning for the shop floor.
- Answered customer enquiries and resolved complaints professionally and calmly.
- Maintained store cleanliness and improved product presentation each day.
- Monitored budgets and tracked operational costs to support store targets.
- Enhanced customer service by training staff in effective communication and problem solving.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Maternity Leave
n/a
2020.05 - 2024.06
Shop Manager
Pinokio Deli – Polish Grocery Store
Grays, UK
2015.10 - 2020.05
- Managed all aspects of store performance and daily operations
- Recruited and trained new employees
- Managed ordering, stock control and supplier relations
- Maintained health & safety records and prepared documentation for inspections
- Processed invoices and supported financial operations
- Delivered excellent customer experiences with personalised service approach.
Logistics Coordinator
Vestry Foods Ltd
Coulsdon
2013.07 - 2015.10
- Organized shipments and warehouse dispatches
- Issued delivery notes, invoices, and credit memos
- Coordinated online orders and courier bookings
- Managed stock levels and forecasting
- Reconciled transport invoices and PODs
Procurement Officer
Isometrix Light + Design
London, UK
2013.02 - 2013.06
- Managed full procurement cycle and supplier negotiations
- Monitored deliveries and project logistics
- Supported design team and liaised with clients and contractors
- Sourced and verified quotations from suppliers before initiating purchase processes.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
Shipping Coordinator
DHL Global Forwarding UK
London, UK
2012.10 - 2013.02
- Coordinated international shipments to EU, KSA, South Africa, and Australia daily.
- Verified documentation accuracy for COO, COA, packing lists, and insurance records.
- Planned air and sea consolidations and resolved shipping issues independently.
Export Coordinator
Termetal Piotr Glaner Sp.k.
Piła, Poland
2011.06 - 2012.08
- Developed customer relationships across France, Germany, Morocco, and Italy daily.
- Negotiated pricing, prepared offers, and presented proposals to customers.
- Coordinated transport and warehouse activities, resolving claims from start to finish.
- Organised international shipments and liaised with freight forwarders for timely delivery.
- Resolved issues related to customs clearance promptly, minimising disruptions in supply chain.
- Negotiated rates with courier services to ensure cost-effective operations.
- Conducted research on new markets to expand business opportunities.
Held multiple roles across different areas of Supply Chain Management
Phillips Lighting Poland
Piła, Poland
2006.11 - 2011.06
- Schedule deliveries using agreed carrier times and daily cut-offs.
- Prepare purchasing forecasts by reviewing demand signals and supplier lead times.
- Fulfil provisions of logistic agreements with suppliers to keep service levels.
- Calculate purchasing plans based on availability, demand, and storage constraints.
- Control supply of finished products to distribution centres and arrange direct deliveries.
- Monitor product and stock availability to prevent shortages and delays.
- Participate in product launch activities to coordinate supply readiness and timings.
- Analyse supply chain performance and propose practical improvement actions.
Education
MA - French Philology
Nicolaus Copernicus University
Toruń, Poland 2006.01 - 2008.01
BA - French Philology
University of Szczecin
Szczecin, Poland 2001.01 - 2005.01
Skills
- SAP (PR4), MS Word, Excel, Google Workspace
- Cash handling experience
- Demonstrated flexibility
- Supply chain understanding
- EPOS systems use
- Customer relationship
- Stock replenishment
- Customer Service
- Multitasking proficiency
Certification
- - Health and Safety – Level 2, UK (2025)
- - Fire Warden Certificate, UK (2025)
- - APICS Courses: MPR & BSCM, Poland (2009–2010)
Languages
Polish
Native
English
Fluent
French
Fluent
italian
Advanced
Timeline
Replenishment assistant
World Duty Free
2026.04 - Current
Shop Manager
Imbryk Ltd - Eastern European Store
2024.06 - 2026.01
Maternity Leave
n/a
2020.05 - 2024.06
Shop Manager
Pinokio Deli – Polish Grocery Store
2015.10 - 2020.05
Logistics Coordinator
Vestry Foods Ltd
2013.07 - 2015.10
Procurement Officer
Isometrix Light + Design
2013.02 - 2013.06
Shipping Coordinator
DHL Global Forwarding UK
2012.10 - 2013.02
Export Coordinator
Termetal Piotr Glaner Sp.k.
2011.06 - 2012.08
Held multiple roles across different areas of Supply Chain Management
Phillips Lighting Poland
2006.11 - 2011.06
MA - French Philology
Nicolaus Copernicus University
2006.01 - 2008.01
BA - French Philology
University of Szczecin
2001.01 - 2005.01