Andrew Harvie
Glasgow,Lancashire
Summary
Detail-oriented professional with expertise in customer care, software development, and data security. Strong in process documentation and workflow management, fostering adaptability and collaboration within teams. Leverages technical skills to enhance innovation and efficiency, aiming to contribute to a role that prioritises care, integrity, and accountability.
Overview
9
9
years of professional experience
Work history
Front of house host
Wagamama
Glasgow
2024.11 - Current
- Oversaw front-of-house operations, ensuring smooth service flow during daily activities.
- Enhanced customer experience through warm welcomes and effective reservation management.
- Maintained clean and orderly front-of-house, fostering positive first impressions for guests.
- Adapted promptly to fluctuating customer volumes during peak periods.
- Collaborated with kitchen staff for timely food delivery, boosting diner satisfaction.
- Trained new employees on protocols, improving overall team efficiency.
- Prioritised safety and hygiene to safeguard guest wellbeing.
- Resolved guest complaints with patience and professionalism to enhance satisfaction.
Accountancy & Administration Manager
Dr Isabelle Cullen
Glasgow
2017.07 - 2024.07
- Managed and developed multiple programmes, including Payroll, Bookkeeping, and Patient Appointments.
- Oversaw transition from paper-based to digital filing system, ensuring GDPR compliance.
- Conducted regular audits of administrative processes to uphold regulatory standards.
- Supported strategic business development initiatives to diversify income streams and improve patient referrals.
- Negotiated supplier contracts, achieving significant reductions in procurement costs.
- Implemented workplace health and safety protocols to ensure a secure environment.
- Organised financial data for effective annual budgeting and planning processes.
- Coordinated office maintenance and refurbishment to enhance employee workspace and patient experience.
Software developer
Morgan Stanley
Glasgow
2022.04 - 2023.05
- Developed robust code for diverse applications, significantly improving system performance.
- Collaborated with cross-functional teams to deliver high-quality software products.
- Delivered user-requested upgrades in live production, enhancing system functionality.
- Conducted thorough testing of software components to ensure optimal performance.
- Resolved user-reported issues through root cause analysis, enhancing system stability.
- Reviewed code and designs regularly to drive continuous innovation and development.
- Contributed to technical documentation to facilitate seamless project execution.
- Participated in brainstorming sessions, fostering a collaborative environment for idea generation.
Kitchen Porter & Waiter
Trans Europe Cafe
Glasgow
2017.02 - 2019.02
- Collaborated with chefs in food preparation for efficient service.
- Maintained composure under pressure, delivering quality work during peak times.
- Assisted in stock rotation and maintained accurate inventory count.
- Unloaded deliveries, ensuring proper storage for accessibility.
- Managed waste disposal to maintain smooth kitchen operations.
- Adhered to health and safety regulations to ensure a safe working environment.
- Supported restaurant operations through effective teamwork with staff.
- Reorganised electrical systems to enhance clarity for new staff.
Education
Bachelor of Science - Mathematics
University of Glasgow
Glasgow 08/2017 - 05/2021
Advanced Higher - Maths
St Aloysius College
Glasgow, Glasgow CityCertificate of Higher Education - Maths, English, Physics, Biology, Chemistry, Business, Economics
St Aloysius College
Glasgow, Glasgow City 08/2011 - 06/2017
Nat 5s - Maths, English, Physics, Biology, Chemistry, Computing, French, History, Religious Education
St Aloysius College
Glasgow 08/2011 - 06/2017
Skills
Numeracy and problem solving
Software development and data security
Process documentation and workflow management
Adaptability and collaboration
Communication skills
Additional Information
During my studies, I was a Maths tutor, which is something I continued to do on a private basis for years after graduating. I found this useful in advancing my ability to explain problems and solutions. I was interested to see how others viewed this subject and why some struggled. Helping others in this way was something I found very rewarding.
I have a number of hobbies, enjoying sports as well as arts and culture. Over the last decade I have developed a passion for combat sports. The physical side of training, competing and coaching, performing detailed analysis or simply being a great admirer of professional competition is of course a great way to balance out a head full of figures and formula.
References
References available upon request.
Timeline
Front of house host
Wagamama
2024.11 - Current
Software developer
Morgan Stanley
2022.04 - 2023.05
Accountancy & Administration Manager
Dr Isabelle Cullen
2017.07 - 2024.07
Kitchen Porter & Waiter
Trans Europe Cafe
2017.02 - 2019.02
Bachelor of Science - Mathematics
University of Glasgow
08/2017 - 05/2021
Advanced Higher - Maths
St Aloysius College
Certificate of Higher Education - Maths, English, Physics, Biology, Chemistry, Business, Economics
St Aloysius College
08/2011 - 06/2017
Nat 5s - Maths, English, Physics, Biology, Chemistry, Computing, French, History, Religious Education
St Aloysius College
08/2011 - 06/2017