Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eleni Renton

Chipping Norton,Oxfordshire

Summary

A seasoned professional with extensive expertise in business development, product development, and client relations. Demonstrates exceptional organisational acumen and a result-driven approach, ensuring efficient multitasking and adherence to safety regulations. Proven track record in financial budgeting, staff recruitment and retention, and strategic visioning. Adept at market research, customer relationship management, performance monitoring, budget administration, supply chain management, event planning, decision-making authority, and business networking. Committed to delivering outstanding customer service while driving business growth through innovative strategies.

Overview

16
16
years of professional experience

Work History

Front of house host

Bamford
Charlbury, Oxfordshire
11.2024 - Current
  • Adapted quickly to varying customer volumes maintaining high standards even during busy periods.
  • Assisted in maintaining a clean, inviting environment for optimal guest comfort.
  • Ensured compliance with health and safety regulations, promoting safe working conditions.
  • Liaised with kitchen staff to ensure timely food delivery, improving diner satisfaction.
  • Resolved guest complaints with patience and professionalism to ensure satisfaction.
  • Enhanced customer experience by providing warm, friendly welcomes and efficiently managing reservations.
  • Coordinated seating arrangements to maximise restaurant efficiency.
  • Facilitated communication between kitchen and waitstaff for improved service delivery.
  • Adopted flexible approach towards shift work ensuring continual coverage during peak times
  • Maintained detailed knowledge of menu offerings to answer customer queries accurately.
  • Promoted special offers or events contributing to increased sales.
  • Trained new employees on restaurant protocols enhancing team effectiveness.
  • Greeted and directed visitors, creating positive and welcoming first impression.
  • Governed dining area with natural leadership talents, balancing guest and business needs.

Founder & Director

Ten Ten Agency
Witney, Oxfordshire
09.2023 - Current
  • Negotiated contracts with suppliers, secured competitive pricing and terms.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Put in place clear controls for financial administration and business management.
  • Established solid partnerships for enhanced market presence.
  • Streamlined operations with innovative systems implementation.
  • Fostered customer loyalty with excellent service standards and quality products.
  • Initiated business development activities, expanded client base.
  • Oversaw product development for superior market positioning.
  • Developed business strategy by conducting comprehensive market research.
  • Drove sales through effective marketing strategies.

Front of house manager

The Plough Inn
Finstock, Oxfordshire
02.2024 - 10.2025
  • Ensured smooth operation of the restaurant by delegating tasks effectively.
  • Managed team rosters to maintain optimal customer service levels.
  • Resolved customer complaints promptly, ensuring satisfaction and repeat business.
  • Coordinated with kitchen staff for seamless table service during peak hours.

Owner

Leni's Models
London, London
06.2009 - 12.2023
  • Coordinated special events, enhancing brand awareness in the local community.
  • Innovated product offerings to stay competitive in the market.
  • Provided exceptional customer service, resulting in repeat business.
  • Established a positive work environment by implementing comprehensive health and safety protocols.
  • Delivered high standards of service by training all staff members thoroughly.
  • Implemented new technologies to enhance operational efficiency.
  • Conducted regular performance reviews for staff development and progress tracking.
  • Delegated tasks effectively amongst staff members, promoting teamwork.
  • Maintained compliance with industry regulations to avoid any legal issues.
  • Led team meetings to foster open communication and collaboration.
  • Oversaw inventory management, preventing stock shortages or overages.
  • Ensured financial stability with careful budget management and forecasting.
  • Developed new business opportunities for increased market reach.
  • Negotiated contracts with suppliers, reducing overall costs.
  • Managed daily operations, ensuring smooth running of the business.
  • Created a strong brand identity through innovative marketing strategies.
  • Fostered relationships with key stakeholders, leading to valuable partnerships.
  • Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Promoted company products and services on social media to increase brand awareness.
  • Networked with industry leaders, cultivating mutually beneficial partnerships.
  • Researched market trends and consumer behaviour to support business decision-making.
  • Facilitated team-building and morale-boosting activities to support employee satisfaction.
  • Reviewed financial data and reports to formulate annual and quarterly budgets.
  • Promoted brand at events and conferences and established strong reputation within industry.
  • Forecasted sales figures and aligned inventory with expected demand.
  • Selected and procured industry-leading software and innovations to support operational efficiency.
  • Created and led successful business culture focused on performance.
  • Established budgets based on historical, current and forecasted business data.
  • Directed day-to-day work of 20 employees and motivated teams to exceed objectives.

Education

A-Levels - History, Politics & Art

Rugby School
Rugby, Warwickshire
09/1997 - 06/1999

Skills

  • Multitasking efficiency
  • Result-Driven approach
  • Financial budgeting
  • Safety regulations adherence
  • Organisational acumen
  • Business development
  • Product development
  • Client relations
  • Staff recruitment and retention
  • Business networking
  • Market research
  • Customer relationship management
  • Performance monitoring
  • Budget administration
  • Supply chain management
  • Event planning
  • Decision-Making authority
  • Strategic visioning
  • Customer Service

Timeline

Front of house host

Bamford
11.2024 - Current

Front of house manager

The Plough Inn
02.2024 - 10.2025

Founder & Director

Ten Ten Agency
09.2023 - Current

Owner

Leni's Models
06.2009 - 12.2023

A-Levels - History, Politics & Art

Rugby School
09/1997 - 06/1999

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Eleni Renton