Holly Ford

• Welcoming all clients.
• Offering seats/gown up tea or coffee.
• All booking’s i.e emails, phones or in person.
• All in salon orders i.e colour stock, retail, hair extensions, foil and all housekeeping essentials.
• Assisting stylists duties include: hair washing, toners, blow drying and making sure their needs were satisfied.
• All housekeeping duties: Full clean of salon, and preparing positions for next clients.
• Taking bills and cashing up
• Meetings with retail representatives.
• Dealing with wedding enquiries working out quotes and ensure that all is handled for hairdressers to attend on time etc.
• Conducted regular inventory checks to ensure availability of necessary supplies.
• Assisted in maintaining a clean, inviting environment for optimal guest comfort.
• Adapted quickly to varying customer volumes maintaining high standards even during busy periods.

• One to one make up and skincare consultations
• Focused needs based consultations Upselling appropriately to clients needs
• Ensuring a high level of grooming in an efficient and high end shopping department store
• Daily housekeeping to ensure upkeep and counter image
• Managing stock levels
• Looking ahead to events and shopping evenings ensuring adequate orders in place for seasonal demand
• Tester ordering
• Looking after VIP clients who may be shopping in store at the counter
• Handling large quantities of money and high transactional values

Latterly promoted to Clinical Consultant.

• Doctors would refer patients to me after being assessed for a specific skin concern.
• I would provide the after care.
• This specialist role was the first appointed in the East of Scotland.
• This role had great responsibility as i had to handle personal and delicate matters with specific often upsetting body and skin issues like acne or acne rosacea. I conducted private and confidential professional consultations, tailoring treatment plans with regular diarised follow ups.

• Streamlined communication processes within the team, enhancing productivity.
• Assisted customers through entire sales process to ensure satisfaction.

• This involved organising and planning the team and their individual goals daily, weekly and monthly.
• Organised all rota planning to ensure adequate cover and the strongest staff presence possible to achieve targets. Leading by example in every aspect of the sales team. Motivating the team and ensuring staff training where needed to bring out the best in all staff focusing on their strengths.
• Ensuring the team and i were upselling and conducting thorough consultations tailored to individual client needs.
• Building up a strong regular repeat business of clientele ensuring they received the 5 star service we were famous for. I was proud to win Stars to New York 2010 which meant i was recognised for the quality of my work and i then won Consultant Of The Year for the Northern Region.
• I excelled as far as i could with Clinique then had my son and moved to Estée Lauder to undertake part time hours