Andrew Gibbs
Wickford,Essex
Summary
Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Customer-orientated Driver maintains thorough and accurate records and notes to keep management informed of delivery progress. Loyal employee with solid understanding of training and mentoring employees.
Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
House Husband & Carer
-
Wickford, Essex
01.2015 - Current
- Stay at home Father caring my two small children.
- Was an at-home carer for my terminally ill Mother for six years, providing all aspects of care.
Motor Vehicle Parts Delivery Driver
Motex
Wickford, Essex
08.2010 - 01.2015
- Completed deliveries with smile and patient, personalised service.
- Prompt and reliable deliveries throughout Essex, providing the highest level of customer service.
- Safely loaded and unloaded packages with zero material damage.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Submitted required documentation upon journey completion.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
Plumber
A&M Heating
Hemel Hempstead, Hertfordshire
06.2004 - 07.2010
- Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
- Participated and provided out of hours emergency services when necessary.
- Worked to deadlines and timescales and liaised with managers and customers for schedule changes.
- Completed all works to high standards in line with company and industry requirements.
- Tested plumbing systems, located leakages and repaired faults.
- Installed water supply systems, discharge pipes and sanitary fixtures.
- Completed new installations, repairs and maintenance work on interior and exterior piping systems.
- Handled installation and maintenance work in domestic and commercial buildings.
- Replaced old fittings and fixtures, keeping plumbing systems operational.
- Measured, cut, bent and threaded piping into correct configurations.
- Completed professional installations of hot and cold water systems in residential settings.
- Cleaned and tidied work sites after job completion.
- Installed plumbing and heating systems and executed tests to verify functionality.
- Cut and welded piping, fittings and fixtures to match required dimensions.
- Assembled piping systems for heating, ventilation and drainage needs.
- Trained and supervised junior plumbers to maintain exceptional workmanship standards.
- Inspected plumbing infrastructure to detect and resolve faults.
- Diagnosed and repaired problems with household appliances connected to plumbing system.
- Carried out regular preventative maintenance on plumbing systems.
- Made estimates of project costs, issued invoices and collected payments.
- Renovated building systems, improving drainage and disposal.
- Performed reactive maintenance, facilitating 24-hour call-out services to maintain high-performing boiler systems.
- Assembled and installed complex mechanical services equipment.
Maintenance plumber
Apollo London
Waltham Abbey, Essex
04.2001 - 06.2004
- Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
- Inspected plumbing infrastructure to detect and resolve faults.
- Performed reactive maintenance, facilitating 24-hour call-out services to maintain high-performing boiler systems.
- Serviced and certified boilers through statutory testing.
- Conducted first line plumbing, electrical and heating diagnostics.
- Put in backflow devices to prevent water contamination.
- Trained and supervised junior plumbers to maintain exceptional workmanship standards.
- Supervised and positively motivated junior staff and apprentices.
- Studied blueprints and design specifications to determine plumbing systems and required materials.
- Used pressure gauges, hydrostatic testing and observations to assess system functionality.
Education
GCSEs - English, Maths, Art, Woodwork
The Billericay School
Billericay 09.1984 - 07.1989
Skills
- Full UK driving licence
- Responsible driver
- Punctual and reliable
- Dependable and reliable
- Local area knowledge
- Local routes understanding
- Route optimisation
- Courteous and polite demeanour
- Multi-drop deliveries
- Order picking and processing
- Manual handling
- Vehicle defect reporting
- Customer interaction and engagement
- Excellent sense of direction
- Loading and unloading assistance
- Daily pick-up records
- Logging paperwork
Return to Work
Now that my children are both older and in full time education, I am looking to return back to work in order to start to find myself again and develop new skills. I have greatly missed the social interaction from dealing with customers and co-workers and would really like the opportunity to have this again.
References
References available upon request.
Timeline
House Husband & Carer
-
01.2015 - Current
Motor Vehicle Parts Delivery Driver
Motex
08.2010 - 01.2015
Plumber
A&M Heating
06.2004 - 07.2010
Maintenance plumber
Apollo London
04.2001 - 06.2004
GCSEs - English, Maths, Art, Woodwork
The Billericay School
09.1984 - 07.1989
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